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Forum Discussion
R6400v2 firmware update breaks Attached Devices and Circle history
After the recent update to firmware V1.0.4.120_10.0.91, the router will not accurately report all connected devices. It only shows 10 devices out of at least 30 that I know are connected. The same is true in the Nighthawk app. I've restarted both the router and the app several times, but nothing changes. Also, after the firmware update the router stopped sending traffic activity to the Circle app. Each profile in Circle doesn't show any history after the firmware update.
15 Replies
Have you factory reset the router and setup from scratch. I would not enable Circle after the reset. Just set up with out it and see if the attached devices list populates. You may want to power cycle your devices as well after the router is set up.
I really don't want to reset the router. I have too many port forwards and reserved addresses to recreate.
Save of a router backup config to file first:
Reset, then setup from scratch with out loading the back up file. Check for the attached devices. Power cycle devices as well.
Apply the backup config after checking your devices.
I have the same issue. I have read the responses to your post and there is no point in rearranging the world. The issue remains. I want to know how to report this to Netgear since their integration testing and/or configuration management was not strong enough to catch this bug before it messed up all of our routers. I have also found that my WIFI attached printer drops out as unreachable (and has to be reinstalled every time) even though it responds to a ping. How do we get this mess fixed? Thanks for starting this question.
There have been reported problems for the last two firmware versions, mostly related to DNS (I have reverted to v1.0.4.106 after both). This is the first discussion where the restoration of a saved configuration is the suspected cause of a problem. If this is indeed the case, what the heck is the purpose of a backup if you can't rely on it to do a restore in any scenario. A complete configuration from scratch should never be required following a firmware update! If a firmware is different enough that an existing setting will cause a problem then there should be a warning along with advice on how to address the issue before doing the update.
Johnmuledeere I ended up reconfiguring the router from scratch as well as reinstalling and configuring the Circle app on my phone and the problem still remailns. What a complete waste of my time! When I was speaking witht the Circle support people (not Netgear) they provided me with another support number that is supposedly specific to Netgear and Circle. I have to find that message and try to contact them. I'll follow up here with any status change.
Alternative suggestion - I'm noting a difference from the number of announced 'attached devices' icon on the home screen and the listed detail of those attached devices. In my case 16 vs. 5 listed. When logging into my AP (WNDR3700v4) and compare the lists, I'm noting that only the devices with a reported device name are listed by the R6400v2; all those with a device name <Unknown> are not. This in turn leads to a secondary discussion on where the router gets the device name and determines the connection type. My PS4 shows up as wired with a device name on my R6400v2 whereas the WNDR3700v4 doesn't shos a device name but lists it under wireless (which is correct). Go figure.
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R6400v2 (V1.0.4.120_10.0.91) as router & WNDR3700v4 (V1.0.2.102) as AP
Even after the last firmware update the router is still not reporting usage data to the Circle app. I can't find the dedicated support number for Circle, so I'm not sure what else to do.
Ver: 1.0.4.122_10.0.95 just downloaded to my R6700V3 and the mismatch between attached and allowed devices was resolved. Issue closed in my mind.
