Can't log in to Nighthawk app (R6400v2)

Question

Hello. I Have problem with login to Nighthawk app. Everything was working normally suddenly app has asked me for router password and won't accept this password. Replay is: Logon timed out please try again. If this issue persists try rebooting your device.

Device (phone) was rebooted - doesn't help,

Cash of android Nighthawk App cleared -doesn't help

Clear all data of app - doesn't help

Uninstall/Reinstall app - doesn't help

Restart of router - doesn't help

Reset router to factory setup - this help me but this is not acceptable solution.

Today Nighthawk app second time didn't accept my password and reply with above message.

Do I have reset to factory my router every two weeks to get this app working?

Please fix it.

plemans · Answer

Your not the first we've seen with issues on the app.&nbsp;
Most resort to just logging in through the browser.&nbsp;

elmatero · Answer

I'm paying for Netgear Armor and the only way to enable or disable this service is to use Nighthawk app.. that's why i need it.

michaelkenward · Answer

elmatero&nbsp;wrote:
Do I have reset to factory my router every two weeks to get this app working?
&nbsp;

What is the firmware on the router?
&nbsp;
Firmware and app operations are closely linked.
&nbsp;
&nbsp;

plemans · Answer

If its causing an issue with using armor, you can go through support as well.&nbsp;
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support----&gt;Contact Support----&gt;Get help with my subscription service

elmatero · Answer

Router firmware is:&nbsp;V1.0.4.126_10.0.102Nighthawk Appversion is: 2.15.1.2104

Forum Discussion

Can't log in to Nighthawk app (R6400v2)

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