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Forum Discussion
Solved
Great connection, weak signal on Amazon Fire Tablet
Genie Wi-Fi analytics says the Fire tablet is connected at -28 dBm but just 4% signal strength. This seems to happen often. What is wrong?
The Nighthawk 1750 sits next to a Brother wireless printer. I'm sitting next to both, holding an LG G5 phone and the Amazon Fire tablet. Genie's open on both. Signal strength for the phone is 100% at 28 dBm.
The network also includes a utility company smart-meters bridge, which is connected to a WN2500RP range extender.
Also odd: Unlike the analytics, Genie's network map shows 100% signal strength for the tablet. I'd appreciate any ideas.
Hi WordWoman,
1. You may be too close to the router when doing the test
2. Please try testing while you are at least 5 feet from the router.
3. Do they (WiFi analytics and Genie) still have different results at a further distance?
4. On which band are the devices connected?
5. Does the issue persist on both bands?
6. Have you tried using a wireless computer (non-mobile device)?
Regards,
Dexter
Community Team
2 Replies
Hi WordWoman,
1. You may be too close to the router when doing the test
2. Please try testing while you are at least 5 feet from the router.
3. Do they (WiFi analytics and Genie) still have different results at a further distance?
4. On which band are the devices connected?
5. Does the issue persist on both bands?
6. Have you tried using a wireless computer (non-mobile device)?
Regards,
Dexter
Community Team