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Forum Discussion

Aspirant

Sep 24, 2017

I have Netgear R7000, when I do speed test on my phone with Netgear Up apps, always says error

Troubleshooting

9 Replies

sktn77a
Virtuoso
Sep 24, 2017
Try "Speedtest".
- Shtk12
  Aspirant
  Sep 24, 2017
  Yes, speedtest app has been working on my phone, but not on Netgear Up apps. Is it not compatible with R7000 router ?
  - DexterJB
    NETGEAR Moderator
    Oct 25, 2017
    Hi Shtk12,
    
    1.What is the firmware version of the router?
    
    2. Have you tried uninstalling and re-installing the app?
    
    3. Have you tried using another device (iOS, Android)?
    
    Regards,
    
    Dexter
    
    Community Team