Just installed NGenie app today on ios10.3.Unable to "pause internet" for another iOS device connected to my wifi, using the Network Map. Even though the "Pause internet" toggle is ON.

Genie ver 3.1.361.0.1.46 firmware Pausing internet no longer works, This is a must have option with kids.

I'm having this issue as well, which seems to have been going on a long time. Has a resolution been provided?

Nope. Still not working. Very frustrating. I’ve tried a couple parental control apps but i found them not so easy to set up/ease of use. All I need to do is to be able to turn off WiFi access to my kids devices when needed.

I am having the same issue. That's why I am here

Hi Jejskj and Geneticjim, 1. What is the model number and firmware version of your device? 2. Have you tried using another device (Android, another iOS)? 3. Have you tried uninstalling and reinstalling the app? Regards, Dexter Community Team

Netgear genie pause internet not working

20 Replies

Geneticjim
Aspirant
Jul 18, 2017
I am having the same issue. That's why I am here
DexterJB
NETGEAR Moderator
Jul 27, 2017
Hi Jejskj and Geneticjim,

1. What is the model number and firmware version of your device?

2. Have you tried using another device (Android, another iOS)?

3. Have you tried uninstalling and reinstalling the app?

Regards,

Dexter

Community Team
- Jejskj
  Tutor
  Jul 27, 2017
  1.Model WNDR3400v2
  2. Yes, installed app onto iPad, no luck
  3. Yes, I uninstalled /reinstalled app, no luck
  I also rebooted the router.
  - ljc2007
    Tutor
    Jul 30, 2017
    I am having the same issue. The app shows that the selected device is paused, but in reallity it is not.
    I have also completed all the suggested tasks.
    IPhone OS 10.3.3
    Model # WNDR4500v2
    firmware version V1.0.0.60
    genie Version 3.1.28
bcopper
Aspirant
Sep 26, 2017
Firmware version V1.0.1.40_1.0.68, some devices can be paused and one in particular cannot. it is an ipad being managed by our school system with MDM. tried with both ipad Genie and PC Genie. it will allow the block command however an immediate refresh shows it is not blocked/paused. the device is on the 2.4ghz network and still works.
hajji1999
Aspirant
Nov 27, 2017
Same issue as of today November 27 2017. I just bought the Orbi and I can not pause the internet for the connected device
- Kac0025
  Initiate
  Dec 18, 2017
  Genie ver 3.1.36
  1.0.1.46 firmware
  
  Pausing internet no longer works,
  
  This is a must have option with kids.
  - phod2
    Aspirant
    Dec 21, 2017
    I have the same issue since upgrading to the latest firmware v1.0.1.28

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Netgear genie pause internet not working