Netgear Genie Remote access Registration failed

I bought a Netgear Nighthawk R7000 in April 2014 so support has ended. I have been trying to setup the Netgear Genie to allow remote access. Even though Netgear shows the router as registered under my login, when I go to Remote Access using the Netgear Genie from a Windows 10 desktop (wired) using that same login, I get a message that the device is not registered and asks if I want to register this router. When I select Ok, the message says "the registration process failed, try again."

I followed steps in other postings. I erased the router to default. I installed the latest firmware, V1.0.7.12_1.2.5. I installed the Netgear Genie onto a new computer. Still the same. I even tried a different email address but got the same response. I am registered but the Netgear Genie Remote Access does not recognize it. Plus, I do not see anyway both logged into the Netgear site or through the Genie to unregister the product. I see a lot of postings that say if you wipe and reinstall that you can re-register the router. This does not work.

The Netgear website provides a method to register new devices but does not provide a method to deregister plus Netgear's own software cannot recognize the fact that the device is registered even though if I log in to the website or in the Netgear Genie, go to Network Support and log in, I can see the device. Within the next year, I may be looking to buy a new router. This is not giving me confidence in Netgear's products in buying a Netgear router the next time nor recommending their routers if something this simple cannot be fixed. I am seeing postings on this problem dating back 6 years.