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llalonde's avatar
llalonde
Initiate
Oct 31, 2015

Netgear Genie unusable on Mac

Hello Folks,

 

Netgear genie is unstable on a Mac (El Capitan).   I cannot quit the application once I've finished using it.

 

I have to do a 'Force Quit' to kill the application.

 

Anyone have a fix for this?

 

Thanks!

Genie

38 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 02, 2015

    Hi llalonde,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter

    Community Team

    • brie's avatar
      brie
      Tutor
      Jan 23, 2016

      why not post public solution? i had a similar problem too but just killed the app via terminal as any net.geek would do. bigger issue unable to find anywhere is how to UNINSTALL the (cr)app? i assume the installer is adding all sorts of daemon-ic detritus, so simply dragging to trash can't be enough. please help & add to genie FAQ or manual!

      • fradan's avatar
        fradan
        Initiate
        Feb 27, 2016

        Same here (running latest version of Genie on Yosimite 10.10.5).

        Have to force quit every time to get out of app and enter password multiple times.

         

        How much longer before a fix?

        Thanks

  • dtracz's avatar
    dtracz
    Initiate
    Nov 06, 2015

    I had the same problem had to force quite  ,also my desktop picture changed to El Capitan.

     

    Any fixes?

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 09, 2015

      Hi dtracz,

       

      I have sent you a message. Please check your inbox.

       

      Regards,

       

      Dexter

      Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 12, 2015

      Hi jasonhunt,

       

      I have sent you a message. Please check your inbox.

       

      Regards,

       

      Dexter

      Community Team

  • koko125's avatar
    koko125
    Aspirant
    Dec 05, 2015

    I am having an issue with it as well.  Mine won't even launch.  I get a message that the installation was successful but when I launch the app,I get "You can't open the application "NETGEARGenie.app" because it may be damed or incomplete."

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 05, 2015

      Hi koko125,

       

      This issue has already been reported and engineering was already made aware. Rest assured, we are working on a fix and we do apologize for the inconvenience that this has caused you. Please keep an eye out for the next update for possible fixes.

       

      Regards,

       

      Dexter

      Community Team

  • skydevilace's avatar
    skydevilace
    Aspirant
    Dec 09, 2015

    Having a problem with Netgear genie on iMAC using Yosemite. Need to log in multiple times. Also need to force quit after using. Have downloaded several times to no avail.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 12, 2015

      Hi skydevilace,

       

      This issue is already being looked at and worked on by engineering. We do apologize for the inconvenience. Please do check for available updates for the app.

       

      Regards,

       

      Dexter

      Community Team

      • Danzjen's avatar
        Danzjen
        Initiate
        Jul 13, 2016

        I have the same problem, cant qoit the program on El Capitain

  • suelovesdc's avatar
    suelovesdc
    Initiate
    Apr 27, 2016

    I have this exact same problem and its driving me crazy.. it also changed my background pictures.  what is the fix? 

  • MFMiltich's avatar
    MFMiltich
    Aspirant
    Aug 24, 2016

    That's my issue as well - having to use Force Quit to terminate the Genie application. It has been that way for years for multiple Mac OS versions/Genie versions. I reported this about a year ago and have not had any meaniful response. Because of this, it makes me concerned about what else the application isn't doing properly.

     

    Thanks. 

  • MFMiltich's avatar
    MFMiltich
    Aspirant
    Aug 24, 2016

    That's my issue as well - having to use Force Quit to terminate the Genie application. It has been that way for years for multiple Mac OS versions/Genie versions. I reported this about a year ago and have not had any meaniful response. Because of this, it makes me concerned about what else the application isn't doing properly.

     

    Thanks. 

  • pbbraun's avatar
    pbbraun
    Initiate
    Sep 12, 2017

    I have a netgear ex 7000 extender.   I have had trouble getting my Mac computers to airprint to my MFC7840W.   Your office has helped me via a telephone call but now once I load Netgear Genie it crashes and I get a screen that says "Netgear Genie Quit Unexpectantly.  

     

    It was working until today.