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preciousk's avatar
preciousk
Aspirant
Oct 19, 2017
Solved

Netgear R7500- Genie Win app no longer disconnects devices from genie. Option is gone??

I first purchased the nighthawk to give me the options to disconnect a device right through the Windows Genie app by simply by right clicking and shutting it off. It was a very important feature for ease.  I wanted this for the Kids or anyone that maybe doing something they should not or quickly disconnect guests. There used to be an option on the lower left hand corner of the Genie that would had a aquare that you could check to give that option, it is gone! I am unable to click on a device and have the option to disconnect.  I reinstalled the software to guess a newer version Genie Desktop Version 2.4.46 / 2.4.26 but it still was not there so I uninstalled and found what I think was the original version 2.4.38 tjhat I stored on my pc but it still is not there. Now the old version is asking to update to new verison. I am not sure what happened? It was there and then it was not.

 

It has just disapeared totally.

 

Desperate here...........If anyone can help me resolve this, I would really appreciate it. I know it can be done in the netgear itself but it becomes a chore to do and undo. 

 

Thank you

 

2 Replies

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi preciousk,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team