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Forum Discussion
NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again
Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."
Firmware is the most current, which has also caused problems. Everytime I reboot I have to reset the router or it won't find the interent connection. Sometimes unplugging and plugging the internet connection back in works.
Using the iOS app.
174 Replies
Hi,
I've tried all the recommendations below, and nothing has worked either. I'm using IOs latest Nighthawk app, and latest firmware. I've tried rolling back to 2.0.0.28 with no success either.
same thing here .... bt ..
wanna say sumthin ....
i never saw in my entire life worse than nighthawk R7000 mobile app .. problems wont stop .. never ever.still lukin 4 new router ... damn ... coz i had enogh.
Who knows how close they monitor the Forum Community, my guess is, not that much.
It does say to "Please continue to reach out to us at netgearteam@netgear.com if you're having any issues"
Maybe we should send an email with our issues to that address, at least they will notice their inbox getting full with claims.
Agreed. I just sent an email.
I allso just sent and email to netgearteam@netgear.com asking for help.
Everyone should email them until this gets fixed.
I e-mailed them as well. Absolutely ridiculous that an upgrade would break the whole purpose of the app and futhermore, all you people who are telling us to login to the router and do this or that, get in the right forum please. We are all here because we are dissatisfied with the ability to manage our routers remotely without the use of a computer. If the app doesn't work, make an announcement and tell us what you're doing to fix it, or simply recall the 'update' and make available the last iteration that actually worked.
This morning I opened the app only to find, "critical app update". Installed App version 2.5.0.47 and yet... "Sorry, the action was failed. Please try again", is still the only message I can get from the Device Manager. I'm shopping for Ubiquiti gear now.
I found an iPad with iOS 10 on it. I went to the app store and downloaded Nighthawk. It wouldn't let me download the latest version because it doesn't work with iOS 10, so it offered me an earlier version (yes!). I installed that version, and it's working just fine. I can manage my devices without having to go to my office and turn on my laptop. Not perfect, but it's a workaround I can live with for now.
- Same issue.. and apparently this thread is active since last year with no resolution yet :-/ wow
I hope they get their stuff together... night hawk c6220... iOS app.. Device Manager - 0 devices - I am having the same problem except mine says there are no devices. I went they all the trouble shooting but it is still not working
It is very frusting. I wish netgear would fix the damn issue!
- Same issue here. I have went through all of the steps and nothing helps. Netgear just do a push to the old version till this issue is fixed. Problem solved. For a tech company your letting your customers down.
Not available on my App store yet it seems.
- Same issue here. Just bought the xr500 and no devices in app. Can see them only through DumaOS via browser.
- I am on android. Saw that there was a fix for the Apple devices, but don't see one Google Play Store. ?
mmont00 wrote:
I am on android. Saw that there was a fix for the Apple devices, but don't see one Google Play Store. ?All the reports here have been on iOS devices. Android did not suffer from the same fault. So no need for an app update.
My Android Device Manager can all see attached devices. But I do have to "refresh" the display to get at them.
