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Forum Discussion
NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again
Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."
Firmware is the most current, which has also caused problems. Everytime I reboot I have to reset the router or it won't find the interent connection. Sometimes unplugging and plugging the internet connection back in works.
Using the iOS app.
174 Replies
Updated my app and now I can see my devices. I have an AC1200.
I didn't get an 'update' message from the app or the App Store, had to search for the app on the Store and tap on it and then I could see the 'Update' button .
This seems like an iOS issue but I was finally able to updated it and i works now!
Yes, as far as I can tell this is still affecting XR routers. I have the XR700 firmware ver V1.0.1.20, the latest as far as I can tell, and running the app ver 2.5.1.10 on iOS 13.4.1. As users with the XR500, I am still getting the "Sorry, the action was failed" message. Maybe it has to do with DumaOS interfering with the app somehow? Netgear should look into it.
- Just FYI - if you haven't already, I would recommend opening up a chat session and letting them know. I think the more tickets they open, the faster they will respond. Hopefully!
- Solved mine yesterday. I downgraded to two versions below the current and still wasn’t working. I then reinstalled the latest firmware and THEN did a hard reset.
I now see all devices in admin GUI and the app. Hope this helps at least one other person.
- I am having sort of the same issue here. I’ve updated everything to the latest firmware but when I use the device manager and try to turn off one of my devices wifi it will let me flip the switch to off but then turns back on and gives me the error message. Can anyone help me?
- My resolution was to return this router in a exchange for another whose accompanying app works without issue. Unfortunate.
- I was afraid of that answer. I’m hoping I can try one more thing before resulting to that
- My device manager is the only option that doesn’t work. With my kids being home schooled I want to ensure they aren’t playing games online and getting distracted. It’s upsetting that your product doesn’t work. Looks like I’m going to have to buy another brand. It’s been like this for months!
- This is an on going problem since I bought this past April. Netgear released 5 updates and the problem still occurs. That’s why Netgear is losing there customer for things like this. Unacceptable not they behalf.
Armzilla wrote:
My device manager is the only option that doesn’t work. With my kids being home schooled I want to ensure they aren’t playing games online and getting distracted.It isn't obvious to me what you are trying to do and why "device manager" is the problem. If you can explain the issue then perhaps someone can suggests ways to achieve what you want.
Device manager works fine here. I can see and control devices.
Let's start with the device you are trying to manage with the Nighthawk app. A router? Which one?
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.Which app is this? Android? iOS?
What are you hoping to do with the app? Turn things on and off? Manage some form of parental controls?
Is this with a local connection of "Anywhere" access?
Armzilla wrote:
It’s upsetting that your product doesn’t work. Looks like I’m going to have to buy another brand. It’s been like this for months!You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies. So talk of "your product" is a bit off track for this place.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
Contact Us | Support | NETGEAR
One final comment, you don't seem to have started a discussion anywhere else for your problem. You have joined in on an existing conversation that may or may not have anything to do with your problems.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you do want help with your problem, check previous stuff that may be related then start your own discussion.
If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide.- This has been broken for over a year now and still no fix. It is absolutely ridiculous!
I can’t tell you how many times I have uninstalled the app and reset my router to get it to work. Oh wait, I can. After every new version of the app is release since September 2019. 19 freakin updates of the app and it’s still broken.
Get it together Netgear.
- NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again. I can’t seem to login, reboot or check firmware updates. It won’t allow me to do anything and now I can’t access internet on my iPad. Not sure what else to do because every time I try to login, it always times out or it says error. Please I need an immediate fix, this is unacceptable. I need wifi to do my work!!!
Sorry, but you aren't likely to get a personalised response to a message stuck on the end of a long running discussion that has wandered all over the place. Start a new conversation with full details of your issue. It helps if you answer the questions posed in the community header.
- I'm having issues with this too. I've tried a factory reset but still comes back with my login details that I created. I'm holding reset for a good 30 seconds. Still struggling to see devices and it has kicked my tvs and xbox off but phones have stayed fine. Any help would be great
Please post about this here for your model router:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/bd-p/home-wifi-routers-nighthawk
Good Luck.
Frecks03 wrote:
I'm having issues with this too. I've tried a factory reset but still comes back with my login details that I created. I'm holding reset for a good 30 seconds. Still struggling to see devices and it has kicked my tvs and xbox off but phones have stayed fine. Any help would be great
On my MR80 + MS80 satellites,I did solve it by creating a new account (using an alternate email address).
Step1 Delete the App (I'm on iOS)
Step2: Reinstall the App
Step 3: Open teh App and cretae a new account with an alternate email address.
I'm quite positive that steps 1 and 2 were not needed. Looks more like a sort of profiel corruption on Netgear's servers.
All back to normal with normal with the list of devices showing up properly.
I did report the bug too with the bug report feature in the App.
- My iOS app version is 2.11.6.0
I had the same issue with the previous version as well that’s why I decided to try a new account.
