I have an rax15 and am getting CDIL-API-FAIL when try to access the device manager. I am getting the error on both my iPad and iPhone. Have tried reinstalling the app and still get the error. I am on the latest version of firmware V1.0.2.82_2.0.52. I have restarted the router and still have the problem. This has been going on for a few weeks now, any help would be appreciated. Thx

Same persistent CDIL-API-FAIL with RAX 20 and the device manager.

It's an AX1800 WiFi 6 router and I am connecting via local access. I have been able to do this in the past without issue and everything else seems to be working fine.

I am looking into this issue and will let you know if I find a fix. DarrenM

We have a bug capture built into the nighthawk app. What you need to do is replicate the issue you are having and when you see the error message in the app shake your phone side to side this should pop up a tool to allow you to report the issue and it will capture what is happening. DarrenM

me too. i'm having the same problem i alreadt contact c/s n tech support but they want me to pay over 100 to assist me.

Nighthawk app Error CDIL-API-FAIL

14 Replies

michaelkenward
Guru - Experienced User
Jun 11, 2021
g3auto wrote:

I have an rax15 and am getting CDIL-API-FAIL when try to access the device manager.

Local wifi? Anywhere Access?

g3auto wrote:

I am on the latest version of firmware V1.0.2.82_2.0.52.

What hardware is this? It may be an R7800, but who knows? I'm afraid the firmware version doesn't help, as Netgear may well use the same number for different devices.
- g3auto
  Tutor
  Jun 11, 2021
  It's an AX1800 WiFi 6 router and I am connecting via local access. I have been able to do this in the past without issue and everything else seems to be working fine.
  - michaelkenward
    Guru - Experienced User
    Jun 11, 2021
    g3auto wrote:
    
    It's an AX1800 WiFi 6 router ....
    
    Nope. Look at the label on the thing.
    
    AX1800 is not a reliable guide to model number. Many devices come with an AX tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds. I can see about half a dozen AX1800 in Netgear's repertoire.
- rpmurph8300
  Apprentice
  Aug 21, 2021
  I am having the same issue with a Netgear RAX50. Running firmware 1.0.3.96 and the mobile app is version 2.11.0.11. This is the first issue i've really had with the RAX50 and the mobile app.
  - DarrenM
    Sr. NETGEAR Moderator
    Aug 26, 2021
    I am looking into this issue and will let you know if I find a fix.
    
    DarrenM
JDaddy
Guide
Jul 13, 2021
Same persistent CDIL-API-FAIL with RAX 20 and the device manager.
yiyo825
Initiate
Sep 13, 2021
me too. i'm having the same problem i alreadt contact c/s n tech support but they want me to pay over 100 to assist me.
- michaelkenward
  Guru - Experienced User
  Sep 13, 2021
  yiyo825 wrote:
  
  me too. i'm having the same problem i alreadt contact c/s n tech support but they want me to pay over 100 to assist me.
  
  How did you contact Netgear? Numbers found in a web search are almost certainly take you to a fake website that has stolen Netgear's images.
  
  Invitations to pay money are directed through GearHead, and start at "Only $49.99 per incident*".
  
  This place is free.

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Nighthawk app Error CDIL-API-FAIL