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Forum Discussion
Nighthawk application stopped working on iPhone and iPad, HELP
I have been using the latest version of The nighthawk application on my iPhone and iPad, iOS 14.3. Recently the application no longer retains my password and when I can get the application to try to connect to the router in response the applicates advises that I am not on Wi-Fi or did it not detect the router. The devices are clearly on Wi-Fi through the Router and the router is clearly operational. Any assistance would be greatly appreciated thank you
Larry
37 Replies
larryis1 wrote:
I have been using the latest version of The nighthawk application on my iPhone and iPad, iOS 14.3. Recently the application no longer retains my password ..
Which password? Wifi? Router? Anywhere Access?
What are you trying to do?
There have been recent issues with the Nighthawk App and iOS. Maybe Netgear is trying to keep up with Apple's never ending attempts to make life interesting for users.
trying to use application in the manner it was intended. Access connected device list and run speed test at router input from modem. I know i can also domthis from router URL on browser.
larryis1 wrote:
trying to use application in the manner it was intended.
I know of two "intended" ways.
Wifi connected and into the router. Or Anywhere Access and into the router.
They are different.
Same problem latest version of app on IOS is unable to communicate with the router. Fails to get device list, router specifics, even unable to reboot router. Router is functional however as we have been using for several days. Seems latest app is flawed. Even signing it,the app does not remember me.
Tucson_Jim wrote:Same problem latest version of app on IOS is unable to communicate with the router. Fails to get device list, router specifics, even unable to reboot router. Router is functional however as we have been using for several days. Seems latest app is flawed. Even signing it,the app does not remember me.
It is sad that Netgear keeps on putting out applications that are defective and causing their users to have to install uninstall reinstall and continue to try where the application has zero chance of working. Netgear should test its applications thoroughly before releasing. I personally have wasted way too much time trying to use this poorly designed and ineffective application.
larryis1 wrote:
It is sad that Netgear keeps on putting out applications that are defective ....In this case, Netgear did not put out a defective application. Apple made changes that broke the thing.
Netgear's crime is not having a clear enough crystal ball to know what Apple would do and not responding quickly enough. But that too may be down to Apple, which is famous for giving other brands a hard time.
I'm also having the same issue, I get to where it asks for admin password and just "spins" and does nothing.
Can Netgear fix or provide a solution to this issue. Prior to updating the iPhone app and the router firmware everything worked fine. Now the phone app is useless. Can anyone provide some customer assistance please?
This problem has been continuous as Netgear issues updates to its Nighthawk App for iPhone & iPad without really testing the update completely... premature software update release. Prior to release everything works well with this Nighthawk App, then they do an update and the interface is LOST between the iOS app and the Router*. This is an unacceptable performance problem and Netgear should make it a priority to change its software development and release practices to not issue premature untested updates. Step up and serve your customers Netgear.
*Note: The Router works fine even though the iOS interface between the Nighthawk app & Router is considered non-functional.
Regards,
Larry
Hello Community,
Can you provide the following info for us to better to assist.
Nighthawk App Version:
Router Model:
Router Firmware Version:
Thanks,
Christian
We have been trying for months to get this resolved with negative results. Everything is currently updated and the app still doesn't work, at all. I would like to update my router to another Netgear product, but the way this is going that is not going to happen. I doesn't work no matter how many times I check the firmware, my phone version or resetting it or any app update for that matter.
