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marekproc's avatar
marekproc
Aspirant
Sep 17, 2016
Solved

Parental controls not working on any of my two NETGEAR routers

Hello,

 

I have setup Parental Controls on my two routers (Nighthawk R7800 and WNDR4300). In https://netgear.opendns.com I can see the two devices. Even if I set the filtering level to "high" and it is clearly marked as "enabled" in Genie, no site is ever blocked on any of my wifi devices connected via these two routers (Android, OSX, iPhone).

 

Am I doing something wrong or is it really the case that parental controls do not work on Netgear routers? Note that the latter would be very disapponting (and triggering an immediate action to buy a different router).

 

Please help.

 

Best regards

Marek

Genie
R7800
WNDR4300

6 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 19, 2016

    Hi marekproc,

     

    1. Do you have both devices as routers or is one setup as an AP?

    2. What are the firmware versions of each device?

    3. Are the DNS values on the device UI's set to the OpenDNS values of  208.67.222.222 and 208.67.220.220?

    4. Have you tried setting the filtering level using the NETGEAR Genie app/program on your devices?

    5. There are instances that the filtering does not take effect immediately right after setup since it will need to sync up with the OpenDNS servers.

     

    Regards,

     

    Dexter

    Community Team

    • marekproc's avatar
      marekproc
      Aspirant
      Sep 20, 2016

      Hi Dexter,

       

      I appreciate your response. Here are my answers:

       

      1. Do you have both devices as routers or is one setup as an AP?

      Actually, both my routers are setup as APs in the same network. Is that itself a problem? Surely I would prefer to setup the gateway router, but it does not have parental controls.

       

      2. What are the firmware versions of each device?

      R7800: 1.0.2.04

      WNDR4300: 1.0.2.80

       

      3. Are the DNS values on the device UI's set to the OpenDNS values of  208.67.222.222 and 208.67.220.220?

      Nope. I have not seen this documented as a part of necessary configuration. Should I set these manually? Currently having difficulty to connect either via routerlogin.net or Genie "Reouter Settings" (not sure why), so cannot give it try at the moment.

       

      4. Have you tried setting the filtering level using the NETGEAR Genie app/program on your devices?

      Yes. Same result.

       

      5. There are instances that the filtering does not take effect immediately right after setup since it will need to sync up with the OpenDNS servers.

      Well, this has been as described for almost a week.

       

      Best regards

      Marek

       

    • Norvell1984's avatar
      Norvell1984
      Aspirant
      Oct 28, 2016

      My nightHawk ac1900 r7000


      Make sure the device UI's are set to the OpenDNS values of  208.67.222.222 and 208.67.220.220.....

       

      How do I change them to ththat if they are not? I created an OpenDNS through Netgear's Genieapp and nothing is happening.

      Does this feature work through the DSL or does each computer have to be set up individually?

      I would like to save the hassle of arguing with my little ones about why I am blocking porn sites and such even if they do not go to them.