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Retired_Member's avatar
Retired_Member
Sep 16, 2019

Problems with Ready Cloud

I have a external HDD 3.0 connected to my NightHawk router. Everything works fine between router and HDD.

 

My problem:

I installed the ReadyCloud app desktop client onto my Win10 laptop.

I signed in and it detects the HDD as S_Drive (which is fine) but that's all that this app does.

 

It will not allow me to browse any folders on the HDD. I click on S_Drive folder and nothing happens. I assume that if I clicked on the S-Drive folder that it would display all my other folders that I have within the S_Drive.

 

Now I can log into ReadyCloud through my laptop browser and everything works fine there.

 

I watched an online video about ReadCloud and within the video it displays that when you click on the root folder that it will drop down and you can see all your other folders but mine doesn't do this as it does nothing when clicked on. I can't even drag and drop any folders into the ReadyCloud client app. I get no error messages. Restarting the app or refreshing the app doesn't fix my problem.

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  • Retired_Member's avatar
    Retired_Member
    Sep 16, 2019

    I found another problem with ReadyCloud.

     

    My HDD is 1TB brand new but ReadyCloud reports it as 196.91mb and it's already full! lol

     

    I guess using network storage through Netgear router is not going to work for me.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Sep 17, 2019

      Hi Retired_Member, welcome to the community! I have sent you a message. Please check your inbox.

       

      Dexter

      • Retired_Member's avatar
        Retired_Member
        Sep 20, 2019
        DexterJB wrote:

        Hi Retired_Member, welcome to the community! I have sent you a message. Please check your inbox.

         

        Dexter

        I've been talking to

        Matt
        Expert ID: 8313
        Netgear Level 2 Support
         
        I can no longer send response back to him because there is a problem with Netgear website. When I send a reply I get this error message "Error: Something went wrong! Please try again"
         
        This is the last message that Matt wrote to me: "I did encounter an issue accessing ReadyCloud remotely using the desktop APP. Do you have the "VPN disconnected" error as well?"
         
        My response: I do not get a VPN discconected error message. I do not get any error message.
        Mine says: Connected (VPN) then it displays the root folder.
        I cannot access anything beyond the root folder. I cannot backup or download anything.
    • Retired_Member's avatar
      Retired_Member
      Sep 18, 2019

      I fixed the problem with ReadyCloud not detecting the 1TB of storage space.

      I connected the HDD to my Win10 PC and did a default format on it and then reconnected it back to the router. The only weird thing that it did was that it created two root folders and after about 10min of trying to delete one of the root folders, I was successful. So this part is now fixed.

       

      Still not able to use ReadyCloud client app on Win10.

      • michaelkenward's avatar
        michaelkenward
        Guru
        Sep 19, 2019
        Retired_Member wrote:

         

        Still not able to use ReadyCloud client app on Win10.

        What happens when you try?

         

        It broke here months ago.