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Forum Discussion
R8000 Netgenie says "router does not support remote access"
Since the net genie update I have not been able to login remotely from my iphone. It says my router does not support remote access but I know this is not true as I used it remotely ALL the time with the previous app. How do I fix this??? I need to be able to block/unblock access to wifi on my kids devices when I'm not home.
8 Replies
Was the routers FW updated? Is remote access enabled ON the router using the routers web page?
- I updated the firmware - still didn't work. Rolled back to the firmware recommend on another post. Still nothing
Yes it's turned on in my router settingsTry removing the app from the phone, power cycle the phone then re-install the app.
If this fails, I'd phone contact or send a ticket about this to support. Something isn't right here.
- Yes I did this also
- How do i contact them?
Go to the NG site and select support. I believe there should be some information there to either phone or create a ticket.
- To call them it costs more money than I can afford
Starting at $49.99
I can't find anywhere to send an emailSend this forum Moderator a PM and ask her where you can start a support ticket.
https://community.netgear.com/t5/user/viewprofilepage/user-id/3034
Good Luck.
