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Retired_Member's avatar
Retired_Member
Nov 12, 2019
Solved

Unable to Register Product - Already Registered

Hi,

 
I have recently installed the Nighthawk app and when I try to enable Remote Management it says my device is already registered with another account. I have also logged into MyNETGEAR and tried to register my device and it says "This serial number is already registered to another customer. Please email NETGEAR support Customer.service@netgear.com for help."
 
I tried to email customer service a couple of times with no reply. I have read some other threads and support seem to be able to fix the issue if it's posted here. Please help.
 
Thanks
  • Kevin_Edwin's avatar
    Kevin_Edwin
    Dec 27, 2019

    Thanks Christian_R 

     

    Netgear support did contact me. 

     

    In my case, it appears i had registered the router under a different email address - which i picked up when Netgear support responded to me on that email address (Telling me they could not find anything wrong :smileyhappy: 

     

    I now need to manage the router remotely using one email address and use the other for everything else - which is ok.

     

    Not sure if i can actually mark this thread as closed or solved. But that was a quick turnaround !

     

    Kevin

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Nov 12, 2019

    Hello m1nt, 


    Welcome to the Community! Please send me a private message with your email address and serial number and I can forward it to our Customer Care for assistance.

     

    Christian 

    • Retired_Member's avatar
      Retired_Member
      Nov 15, 2019

      Hi Christian_R, 

       

      I haven't heard from customer care again - they seem to have dopped of the earth. Can you please help? I have PM'ed you my info.

       

      Thanks heaps!

      • Kevin_Edwin's avatar
        Kevin_Edwin
        Tutor
        Dec 25, 2019

        Hi all

        I purchased this device in Aug 2016 and have the latest firmware.

         

        I am trying to enable remote management - for a simple reason - the USB connected to it for some reason ocassionally does not get recognised. I need to reset/reboot and it comes back again. So i am hoping by remote management, when i am travelling, i can reboot the router to fix the issue - if it occurs. 

        I have the same issue of it being registered previously. I have always used the same Netgear account so cannot say i have used another account.

         

        Would someone be able to help. Thanks

        Kevin

  • Retired_Member's avatar
    Retired_Member
    Nov 13, 2019

    Thanks guys! Customer Service have finally replied - must have seen this haha. I'll post back if there are any issues.