My annual membership renewed for $73.53 on 12/2/2020. However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work, it states the same - asking if I desire a membership or can pay for artwork that members can have for free. Tried logging off and on with no success. Using latest Apple iOS and Canvas OS 2.19, App OS 5.0.10 build number 4672.

As recommended by technical support- called "Meural Specialist" on 12/28/2020, after an hour... the answer is "escalated to L2 and expect callback/resolution within 24/48 business hours" noting that I've been trying to resolve this for several days with an open case, told previously it was escalated to L2, told previously I'd receive callback (never happened), then after calling 'meural specialist' told to wait another 24/48 hours for that phone call to resolve issue.

CTK1959 wrote:My annual membership renewed for $73.53 on 12/2/2020. However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work, it states the same - asking if I desire a membership or can pay for artwork that members can have for free. Tried logging off and on with no success. Using latest Apple iOS and Canvas OS 2.19, App OS 5.0.10 build number 4672.Similar issue, app says INACTIVE but website seems to say account is active. Also tried logging on/off, didn't work.

jimk1963 wrote:CTK1959 wrote:My annual membership renewed for $73.53 on 12/2/2020. However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work, it states the same - asking if I desire a membership or can pay for artwork that members can have for free. Tried logging off and on with no success. Using latest Apple iOS and Canvas OS 2.19, App OS 5.0.10 build number 4672.Similar issue, app says INACTIVE but website seems to say account is active. Also tried logging on/off, didn't work. Apologies, on further inspection my website access is also INACTIVE. I can log in fine, but it's asking me to "Become a Member".

Called Tech Support, they escalated to Level 2, awaiting a return call.

Meural Annual Membership | NETGEAR Communities

13 Replies

jimk1963
Luminary
Dec 26, 2020
CTK1959 wrote:
My annual membership renewed for $73.53 on 12/2/2020. However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work, it states the same - asking if I desire a membership or can pay for artwork that members can have for free. Tried logging off and on with no success. Using latest Apple iOS and Canvas OS 2.19, App OS 5.0.10 build number 4672.
Similar issue, app says INACTIVE but website seems to say account is active. Also tried logging on/off, didn't work.
- jimk1963
  Luminary
  Dec 26, 2020
  jimk1963 wrote:
  CTK1959 wrote:
  My annual membership renewed for $73.53 on 12/2/2020. However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work, it states the same - asking if I desire a membership or can pay for artwork that members can have for free. Tried logging off and on with no success. Using latest Apple iOS and Canvas OS 2.19, App OS 5.0.10 build number 4672.
  Similar issue, app says INACTIVE but website seems to say account is active. Also tried logging on/off, didn't work.
  Apologies, on further inspection my website access is also INACTIVE. I can log in fine, but it's asking me to "Become a Member".
  - jimk1963
    Luminary
    Dec 27, 2020
    Called Tech Support, they escalated to Level 2, awaiting a return call.
- johnrm3168
  Aspirant
  Mar 05, 2021
  Same issue I paid for my annual membership but Meural says I do not have a membership when I search fort art. Yet they Meural website shows I paid my yearly fee
  - Christian_R
    NETGEAR Employee Retired
    Mar 05, 2021
    Hello johnrm3168,
    
    Send me a private message and confirm your email address used to purchase the Meural subscription.
    
    Thanks,
    
    Christian
Christian_R
NETGEAR Employee Retired
Dec 28, 2020
Hello CTK1959,

Welcome to the community! I'd like to assist with our support team reaching out to you for further assistance. If you wish to be contacted, please provide me with the following info in a private message.

Email:

Phone:

Preferred Contact Time: (including time zone)

Thank you,

Christian
- CTK1959
  Guide
  Dec 28, 2020
  Sent private message
- CTK1959
  Guide
  Dec 29, 2020
  Issue reolved
mmboise
Aspirant
Sep 14, 2022
I am having this issue too. I was charged 23 days ago and yet I do not have access to the library for which I’ve paid. Are there any support people monitoring this? Thank you. (Also sent an email to customer.service@netgear.com with no response)

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Meural Annual Membership