MR60 continues to disconnect from Internet

Question

I recently moved to a new house and switched from Xfinity to ATT Fiber. ATT router/modem is working fine and when I connect directly to that wifi I have no issues. My MR60, however, continues to lose the connection. It will be working fine and I can access sites and then all of a sudden it stops.

Here is what is really strange. It will be working, I will be on a teams call and then if I go to a website it may or may not work. when it doesn't work, I can not get to any sites, yet the team meeting continues.

Here is what I have done and what happens:

1. Reset the Mesh system

2. Reset to factory settings and went through the wizard to configure it again. Checked for and installed firmware updates.

3. Mobile app continues to kick me out as not connected

Thoughts?

plemans · Answer

The att device is a modem/router combo device. It causes a double nat.&nbsp;
A double nat happens when you cascade more than 1 router. https://kb.netgear.com/30186/What-is-Double-NATFixes? There’s 3 options but only use 1. 1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions. 2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features. https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode

Jmthorner · Answer

Thank you for this.&nbsp; How would I go in and make this change when I can not connect via the app?

plemans · Answer

Try logging into it via the browser. You can't change to ap mode (if that's your plan) from the app.&nbsp;

Dylanhaven · Answer

plemans&nbsp;wrote:Try logging into it via the browser. You can't change to ap mode (if that's your plan) from the app.&nbsp;&nbsp;mywakehealthHi, I have a Netgear Nighthawk Mesh Wifi system set up. The new router (MR60) is connected to the old Modem/router via ethernet (I have turned off all wireless function of this old router/modem). I intend to run ethernet cables for other devices in my house, should I connect them up to the old modem/router combo that the MR60 gets internet from? or all into the MR60? Will it make a difference?

plemans · Answer

Dylanhaven&nbsp;I'd recommend starting your own post. Thread jumping isn't allowed.
Plus then we can get more details to help you better. (plus it prevents the OP's info from getting confused with yours)

Forum Discussion

MR60 continues to disconnect from Internet

5 Replies