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jeremyg237's avatar
jeremyg237
Luminary
Jan 22, 2019
Solved

XR 500 Network map not showing wired xbox one x

I have tried to reach out to a couple others forums on here without any solutions. The only way I can get the xbox one x to show up is either rebooting, unplugging or flushing cloud. This issue has started a few weeks ago and has not fixed itself. I cannot keep rebooting, unplugging (power)or flushing cloud. 

1. Firmware is up to date.

2. XBOX is in energy mode.

3. XBOX is wired

4. My sons wireless xbox is showing in network map.

5. Turned UPnP on.

6. Owned original netduma and very familiar with routers etc.

7. Also tried deleting xbox and adding it back. Did not work.

8. Unpluging ethernet from xbox and plugging back in also did not work.

 

Please help me fix this.

 

 

 

 

  • jeremyg237's avatar
    jeremyg237
    Oct 05, 2019

    I started this thread in January. Still not fixed. There is nothing that can be said on my disappointment with this issue. A gaming router that can see consoles and will not fix it. That is the issue. Also you lost a costumer. Once this thing breaks I am not going to get a netgear again.

154 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 23, 2019

    What broswer are you using? Try FF or Opera? Same thing? 

    Disable Instant On? 

      • Netduma_Jack's avatar
        Netduma_Jack
        NetDuma Partner
        Jan 23, 2019

        Could you try disaling Instant On to see if that fixes the problem?

  • jeremyg237's avatar
    jeremyg237
    Luminary
    Jul 25, 2019

    I have to say I am very disappointed in NETGEAR. Especially when they are trying to sell a new netduma/gaming router and the XR500 is not working properly. Here we are 7 months later and know new firmware. So I guess I am asking if the offical policy of NETGEAR is to go back to an older firmware .32 and that it takes 6-? months to maybe get a fix maybe? I am currently a program manager of 3 programs etimated at over $4 mil and this would never be excepted as an answer. Suggest hiring a PMP and also do an audit on this program. 

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Jul 25, 2019
      I can only speak on behalf of Netduma, we don't determine when the firmware is released unfortunately that is down to Netgear.
      • tfbit's avatar
        tfbit
        Tutor
        Jul 25, 2019

        Netduma-Fraser wrote:
        I can only speak on behalf of Netduma, we don't determine when the firmware is released unfortunately that is down to Netgear.

         

        Not irritated, just wondering and have questions:

         

        It seems like the firmware and DUMAOS are a package in that when I reverted to .32 the DUMAOS Device Manager no longer had the table view feature. Another diference I noted is that the "Priority Traffic" indicator in .32 is round while in .40 it's a square.

         

        So does Netgear create new firmware then Netduma provides a new version of OS, with features specified by Netgear, to be packaged with the firmware download?

        Or does Netduma say to Netgear "We have a cool new feature" and ask Netgear to make changes to their firmware?

        Who does the final integration testing of the two pieces?

         

        Thanks!

        Todd