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Forum Discussion
Xr 500
Xr500 keeps dropping Internet all lan devices just DC and wifi wi display it's up but eventually it won't be I'm thinking it's my modem possibly no specs for it because I'm not home but it's through charter and they already replaced it and even replaced the wire leading to my house will post logs later tonight it would drop everyday at the same time and now it's just more frequent and been told it could be the router not responding to the modem and the modem resets idk I'm about to just return it because it's so ridiculous if I can't find a solution here because support takes forever to help as well and if all else fails I'll talk to charter support one last time and see what they see and decide from there
16 Replies
- It would be helpful to see the logs from the charter modem to see if the modem shows any disconnections. Also on the XR router do you see any entries in the log file around the time this happens? How do you normally resolve it when it disconnects? - Does it reconnect on its own or do you need to reboot?
- I'ma try and get all that info and I just wait and it all comes back up but sorry was trying to start the thread for later because I'm becoming so upset while gaming
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Any Wifi Neighbors near by? If so, how many?
codemansanchez wrote:
Xr500 keeps dropping Internet all lan devices just DC and wifi wi display it's up but eventually it won't be I'm thinking it's my modem possibly no specs for it because I'm not home but it's through charter and they already replaced it and even replaced the wire leading to my house will post logs later tonight it would drop everyday at the same time and now it's just more frequent and been told it could be the router not responding to the modem and the modem resets idk I'm about to just return it because it's so ridiculous if I can't find a solution here because support takes forever to help as well and if all else fails I'll talk to charter support one last time and see what they see and decide from there- WiFi. Neighbors dozen including screenshot of the list of them and I do have the wifis seperate on the router between 2g and 5g and I also was told by my roommate he hadn't dced at all till I got home at around 1 am and Its always happening when I'm playing CoD could be the problem it seems like CoD
And the isp modem model # is attached and visible in pictureThe modems model # is not seen in the picture. Those are MAC addresses which you should not make public in posts.
We are looking for the Mfr of this modem and the model#.
Are you using wired or wireless for gaming?
Manual or auto for channels? What channels are you using?
ok the modem model number is E31n2V1 by Hitron Technologies, Inc. DOCSIS 3.1 eMTA
and im using wired and for wifi channels im using auto on 2.4 and the 2.5 was set to 161
and here is the log of events everytime
DumaOS] Error parsing line in ARP table: 'fe80::12f1:f2ff:fe47:15cc dev br0 lladdr 10:f1:f2:47:15:cc STALE', Friday, December 0
[DumaOS] Error parsing line in ARP table: 'fe80::201:5cff:fe6b:a46 dev brwan lladdr 00:01:5c:6b:0a:46 router STALE', Friday, Dec
[UPnP set event: add_nat_rule] from source 192.168.1.153, Friday, December 06, 2019 01:46:09
[admin login] from source 192.168.1.10, Friday, December 06, 2019 01:45:16
[UPnP set event: del_nat_rule] from source 192.168.1.153, Friday, December 06, 2019 01:43:23
[DoS Attack: ARP Attack] from source: 71.95.32.1, Friday, December 06, 2019 01:41:24
[DumaOS] DHCP lease change., Friday, December 06, 2019 01:29:54
[DumaOS] DHCP new event., Friday, December 06, 2019 01:29:54
