NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 - Unable to configure product due to router keeps disconnecting from browser
I have just purchase this product and am unable to stay logged into router via web browser to configure
13 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Be sure you are wired to the back the router with a PC.
Try a different browser, FireFox or Opera.
The latest firmware, unable to confirm firmaware details as uanble to log on.
Virgin media superhub in Modem Mode
tried wire connection no difference
- What happens when you try to login? Are you using the details set in the setup wizard?
The XR500, when I first sold it, I bought it, and until now its network disconnection problem has not been completely fixed. :smileysad:
Are you on the latest firmware?
yes
Have you tried a different PC to see if this problem follows?
Please downgrade to v32 and see if this changes anything. Seems like this maybe a PC issue rather then router issue as others have not posted about this. Possible the router could be faulty.
When the router is disconnected, two iPhones 8 can connect to wifi, but they can't use the Internet.
Other PCs and laptops will be affected. I don't think it has much to do with PCs.
Have you tried the hotfix firmware?
https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/
