XR500 FW 2.3.2.130Hello all this is my 1st post to please bare with me i bought my xr500 (XRM570) and i have been having issues ever since i set it up, internet drops i thought it was my ISP so had them come out a numoruse of time, but i really do think its the router, after reading up on the issue i have seen i am not the only one, every time the internet drops it always have renew lease in the logs, today i tried for the 1st time while the XR500 was down try using my isp router and it worked, so it must be the XR500 netgear support have been no help at all, i finaly get an email saying they are going to issue me an RMA (replacement) but then they close the case and no reply, i really dont know what to do anymore my house secuirty is internet based so i rely on the internet working more. i bought this router so i could have better internet but at the minute feel like i have boight an expensive paper weight. Can anyone please help me or put me in contact with somone that could help

Just to note, I had this issue as well on my XR1000. Following the advice of this thread fixed the issue. 5 days and not a single drop.

Woke up this morning to no internet turned router off and on and that fixed it, will try get the logs when I get to work, i could access my extender ex700 while internet was down but couldn’t access the router

I have sent the log over, thank you it has dropped again today, its been doing it daily again

Have done sorry I read you last post wrong, have made account on there and tagged you

Set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects.

XR500 DAILY INTERNET DROPS | NETGEAR Communities

40 Replies

Netduma-Fraser
NetDuma Partner
Jan 26, 2022
Set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects.
- Sidz_Gaming_
  Guide
  Jan 26, 2022
  most of my devices i have put in the Address Reservation but will try this, when the internet goes completely down i can not even acsess the routers page
  
  ps. my computer is hard wired
  
  thank you
  - Netduma-Fraser
    NetDuma Partner
    Jan 27, 2022
    It is a known issue unfortunately but hopefully by doing that step it will reduce the frequency
- steiNetti
  Tutor
  Mar 08, 2022
  Set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects.
  
  Netduma-Fraser are those IP ranges specific? I really don't want to reconfigure the whole house (reserved addresses are between 50 and 119) to eventually get a workaround..
  
  I'd rather set the DHCP range to > 120 if that's an option and leave reserved adresses as-is..
  - Netduma-Fraser
    NetDuma Partner
    Mar 08, 2022
    steiNetti No it's not specific, as long as you have reserved IP address outside of the DHCP range then that is the main thing to help prevent the issue.

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XR500 DAILY INTERNET DROPS