Hey guys, Since Ive started using the XR500 my internet speed has nearly been cut in half.I was getting 75-80 mbps with the isp router but now Im getting around 45.Ive disabled Qos, Ive tried the modem in router+modem mode and modem only mode, basically Ive tried everything Ive found on this site from people with the same problem.Has anyone solved this problem that I might have missed? Btw Im using the DM200 in modem+router mode with the XR500.I did try the DM200 on its own without the XR500 and was getting around 33mbps.

Oh sorry I thought you meant on router. Yeah ps4 nat is on 2 so that’s all good. Just got home so will update when I’ve tried the isp router with xr500

Hi - it sounds like you may have a problem elsewhere if you're getting just 33mbps into the modem. Are you able to switch your ISP modem back in and then connect your XR500 to that? You should hopefully be back to full speeds then.

Ok great I’ll give that a try. Didn’t even think of that 😀. Would I have to configure the isp router or just plug the router straight into it ? Thanks

So long as the ISP modem has an Internet connection, you should just need to plug straight into it. Your XR500 will probably need a reboot that's all. If you're not getting an Open NAT, this guide will help: http://support.netduma.com/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat

Ok thanks a lot. How will I know if I’ve not got an open nat ?

XR500 Internet speed Problem | NETGEAR Communities

10 Replies

Netduma_Jack
NetDuma Partner
Nov 22, 2018
Hi - it sounds like you may have a problem elsewhere if you're getting just 33mbps into the modem. Are you able to switch your ISP modem back in and then connect your XR500 to that? You should hopefully be back to full speeds then.
- jteagles
  Tutor
  Nov 22, 2018
  Ok great I’ll give that a try. Didn’t even think of that 😀. Would I have to configure the isp router or just plug the router straight into it ?
  Thanks
  - Netduma_Jack
    NetDuma Partner
    Nov 22, 2018
    So long as the ISP modem has an Internet connection, you should just need to plug straight into it. Your XR500 will probably need a reboot that's all.
    
    If you're not getting an Open NAT, this guide will help: http://support.netduma.com/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat
rakano77
Aspirant
Dec 11, 2018
Hi - it sounds like you may have a problem elsewhere if you're getting just 33mbps into the modem. Are you able to switch your ISP modem back in and then connect your XR500 to that? You should hopefully be back to full speeds then.
- rakano77
  Aspirant
  Dec 11, 2018
  
  Hi - it sounds like you may have a problem elsewhere if you're getting just 33mbps into the modem. Are you able to switch your ISP modem back in and then connect your XR500 to that? You should hopefully be back to full speeds then. DigitalOcean SiteGround iPage

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XR500 Internet speed Problem