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Forum Discussion
XR500 missing Hybrid VPN with latest firmware
I have XR500 and I do not see Hybrid VPN on the sidebar. You can see it from the attached screenshot.
I have updated to the latest firmware 2.3.2.40. I don't see the Hybrid VPN in any of the previous versions also.
I bought XR500 in China. Is that the China version has a different version that hides the Hybrid VPN? I also tried downloading and reflashing the firmware from the English site but it doesn't show Hybrid VPN as well.
If that's the case that the China version bans the Hybrid VPN, then this is outrageous as it didn't say it anywhere before you buy it.
24 Replies
Does the XR500 still NOT have hybrid VPN? Yet the xr700 does? And the R1 as well.....
I also made a post about this a no one has really helped.
I would try this, download the v40 FW again from the support site. Use IE11 or FF browser to re-load the FW file. Let the process complete. Log in and go to Advanced Settings/Backup. Select Erase do to a full factory reset.
Clear ALL browser caches. Then exit the browser.
Relaunch the browser and walk thru the setup wizard. After it completes, do you see HyridVPN in the routers menu?
EnVy_Hype wrote:
I also made a post about this a no one has really helped.
- Hype can you take a screenshot of your interface please on the Settings page
Could it be that VPN is not supported in china?
- Just replied in other topic, didn't see settings screenshot. Change language to your native language, do you see the Chinese VPN in Settings then?
Hi larsevss. If you have wechat follow netgear and you can ask for help. The wechat id is NETGEAR_CHINA
larsevss wrote:
I have XR500 and I do not see Hybrid VPN on the sidebar. You can see it from the attached screenshot.
I have updated to the latest firmware 2.3.2.40. I don't see the Hybrid VPN in any of the previous versions also.
I bought XR500 in China. Is that the China version has a different version that hides the Hybrid VPN? I also tried downloading and reflashing the firmware from the English site but it doesn't show Hybrid VPN as well.
If that's the case that the China version bans the Hybrid VPN, then this is outrageous as it didn't say it anywhere before you buy it.
I just contacted netgear support and they said China prohibits the use of vpn-related services. I am really annoyed. It is really annoying that they don't tell you before hand.
This is so infuriating. The fact that Netgear gave in to the no VPN policies, and the lack of information regarding the missing features. I'm going to contact Netgear China and try to convince them to take back my router. Otherwise I hope this isn't hardware related and can be fixed.
You'll have take that up with the China gov't. NG has to play by there rules since China seems to prohibit various networking features in that country. VPN is allowed in most other countries. China seems to not want users having privacy.
