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Tweenage's avatar
Tweenage
Aspirant
Mar 30, 2019

Xr500

Hi , just purchased one of these routers , and having loads of problems , nothing is working , it says I have internet WiFi , but it’s not working internet light is flashing white and the 5ghz is Also flashing white , and not working , also my LAN connections are all orange and don’t work they just keep flashing , they are connect d to 2 TVs and 1 power line adaptor , when I activated it at the beginning it updated to latest firmware , so it’s upto date , can anyone help please

Many thanks

12 Replies

    • Tweenage's avatar
      Tweenage
      Aspirant
      ok have tried that , it’s taken an age to get to the log in page , it’s now showing 214.26 Download and 8.80 upload , so I’ve accepted them , now moved on to set up WiFi , which I’ve left as Is , now got it as far as dumaos screen
      • Tweenage's avatar
        Tweenage
        Aspirant
        Have tried connecting to the normal Netgear 47 and the 5g version and neither are working wirelessly
  • schumaku's avatar
    schumaku
    Guru - Experienced User

    Tweenage wrote:
    it says I have internet WiFi , but it’s not working internet light is flashing white  ,

    Internet LED 

    Solid white. The Internet connection is ready.

    Flashing does indicate activity/traffic. 

     


    Tweenage wrote:
    and the 5ghz is Also flashing white , and not working , 

    5 GHz LED

    WiFi Solid white. The 5 GHz WiFi radio is operating.
    Blinking white. The router is sending or receiving WiFi traffic

     


    Tweenage wrote:
    also my LAN connections are all orange and don’t work they just keep flashing ,

    Eth LED 1..4

    Solid amber. The router detected a 100 Mbps or 10 Mbps link with a powered-on
    device.
    Blinking amber. The port is sending or receiving traffic at 100 Mbps or 10 Mbps.

     

    Please check the nice documentation - there is a description of all LEDs. https://www.downloads.netgear.com/files/GDC/XR500/XR500_UM_EN.pdf p.11 ff.

     

    Nothing of all that does indicate a problem.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What is the Mfr and model# of the ISP modem the NG router is connected too?

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Modem Combo Units:
        Couple of options,
        1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
        2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.

         

        I suggest trying option #2...


        Tweenage wrote:
        Virgin media, super hub 3

         

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Ask your ISP if you need help and information regarding the modem configuration. If the modem doesn't support bridge mode, try option #2 with the DMZ or IP-Passthru on the modem. 

     

    Good Luck.