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Forum Discussion
XR700 Periodic WAN disconnects (still) on latest v1.0.1.8
Here to report same issue occurring for me with v1.0.1.2 and v1.0.1.8 firmwares. Both exhibit periodic dropping of WAN side connection, typically every 5-10mins. No lights change color, from outside view unit is working fine to the eye. Monitor shows WAN restarting every 5-10mins, drops and restarts in about 3-5 secs. Symptons are seeing dropped packets, experiencing period of delayed/no response to outbound commands, severe lag or being dropped from games , etc.... as you would expect for this type of operational issue.
v1.0.0.20 does not exhibit same issue. WAN connections remains solid over weeks + of usage. Monitor shows no dropping of WAN connection. With issue repeating across multiple newer firmware releases I have now created a ticket with netgear asking help to address my dysfunctional router behavior.
Would appreciate any confirmed resolution help ... tried everyhting I can think of including erasing settings, fresh downloads, run with settings default, run with minimized fucntionality, etc, etc... even standing on one leg, with hand over one eye, muttering good luck charms as you hit download button did not make any noticeable difference. (just kidding on this latter part!)
89 Replies
- I'm also a brand new user experiencing the same BS. I've been reading the forums and trying every single thing and this thing is nothing better than a door stop. Are we supposed to be your beta testers? What a load of crap. Now I realize these comments don't help I'm pretty upset right now. I can't play one single game on my Xbox One X 4 more than 5 minutes with before getting kicked off. I too have tried every single setting that I've read about and nothing works. Can't you guys get off your butts and fix this thing? The good news is for me it's only 3 days old and I'm going to send it back in a couple if this isn't fixed.
What is the Mfr and model# of the ISP modem the NG router is connected too?
- Totally understand the frustration, Netgear are aware of this. The best thing to do is keep them updated with your tickets so they can escalate it and show the Dev team that multiple people are experiencing it. If you find one firmware hasn't got the issue I would highly recommend staying on that and waiting for a new firmware.
I would suggest meanwhile however, setting a static WAN IP and seeing if that resolves the issue. I thought it may be to do with DHCP but that's LAN and seems to be WAN mostly.FYI - tried the static IP. On v 1.0.1.8 WAN connection dropped inside 1 minute. Did nothing to help.
It is connected to Arris SB6183. There is no issue on cable modem to termination service equipment.
Behavior I experience....
With XR500 multiple firmware version, no issues at all.
With XR700 v1.0.0.20 no isues at all.
With XR700 v1.0.1.2 or .8 repeating periodic WAN disconnects on router
I would fall back to v1.0.0.20 and use that for now.
I would file a support ticket with NG support here:
https://www.netgear.com/mynetgear/registration/login.aspx
Hope NetDuma Moderators can let NG know about this as well.
The Modem I have is the Motorola MB8600. (1000Mbps/40Mbps)
How many of you guys having WAN disconnects have Xbox attached to your XR700? How many of you have Xbox with Instant On feature turned on. It is possible that this issue is related to Xbox and the Instant On issue we saw previously on Nighawk Pro Gaming routers. If you have Xbox attached to your XR700 are you able to turn off the instant on feature or remove Xbox from equation to test if the issue occurs. If removing the xbox form network or turning off Instant On feature fixes then issue could be related to the Instant on feature causing a crash on XR700 internal switch causign all connections to disconnect every few minutes.
I have XBOX connected to router, but it is set for energy savings mode. The WAN disconnects are during usage...not overnight. Example, connection lost after 5mins, 7mins then 15mins, then 60mins, then 65...etc random periods. When it drops it restarts in 3-5 secs later.
So far, the problem occurs on previous firmwares, but would go away after a couple of days (or at least be reduced). The latest firmware never got better. Rolling back to the 1.0.0.20 firmware completely solves the issue. I have multiple Xboxs, PS4s, Smart Switches, TVs, Audio visual receivers (AVRs), Smart lights, Cameras, and more. I've worked with Motorola to check the modem, Comcast to check the lines, replaced cables, and now even replaced the router. Only one single thing has improved it, changing the firmware.
