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Forum Discussion
Device List Failed To Load
Using the device manager in the Orbi App, I get the message ‘device list failed to load’ Why is that? How to fix?
Also under Security it does not show any devices scanned
All looks OK when I check it on the web, but the App has issues
Any suggestions?
6 Replies
It appears (to me) that you have two options:
- Shake the smartphone and create a Bug Report to send to Netgear support.
https://kb.netgear.com/000064839/How-do-I-submit-a-bug-report-or-logs-from-the-Nighthawk-or-Orbi-app - Provide more information to allow people on the Community Forum (not Netgear employees) to assist. Such as:
o Which model of Orbi WiFi router is this?
o What version of firmware is currently running on the router?
o What version of the Orbi 'app' is running.... on what device? (Apple? Android?) - Is the Orbi app connected locally, or using Anywhere Access?
(does the Orbi app behave differently if you change the connection?)
Thank you for getting back to me and sorry for being so tardy with the information I posted. Specifically though:
Orbi model RBE771
Firmware Version V10.5.20.10
Iphone 15Pro
App version 2.54.0.37
Thank You
- Shake the smartphone and create a Bug Report to send to Netgear support.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed?
Thanks, but yes, everything has been powered off and on, several times
thank You
