NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Just changed suppliers and now app doesn't recognise my computer or other devices
Hi All, bought an Orbi RBK352 and installed it a week ago. It worked perfectly and all my devices showed up. I changed suppliers a week ago and now the orbi app says I have 500+mbs and speedtest says from 40 -150.
I rebooted by orbi as not all of my devices were showing. Now only Hybroad and my phone are showing.
Without Orbi recognising my computer does this mean the local speed of Orbi is not the speed my computer can run at?
Hope this makes sense
Ardy01
Hi Guys, I managed to resolve the issue by using the Orbi. I put the satellite close to my computer and attached it with an Ethernet cable. Appreciate your help.
10 Replies
Just another thought. DO you connect your computer to the Orbi or the NBN modem?
What is the make/model number of the NBN modem?
How to connect devices depends on how the user wants to configure the network.
- The typical practice is to connect the customer router to the ISP device, disable any WiFi features on the ISP device (to avoid conflicting radio signals), and connect everything the customer owns to the customer router (WiFi and wired).
- Some users design more complicated networks, where some devices are connected to the ISP router and some devices are connected to the customer router.
The Orbi app reports the results of an Ookla Speed Test performed on the Orbi router. Speed tests performed on user devices report the results from either an app on the device or from a web connection to the Ookla test servers. Tests performed on devices connected via WiFi almost always report slower speeds than tests performed on devices that are 'wired' to the router.
Hi, as a piece of added information, when I was with my previous supplier, the 500Mbps speed test on Orbi was roughly the same as the speed test on PC. Now they vary greatly, ranging from 6 Mbps to 300 Mbps on the speed test on the PC.
I changed suppliers a week ago and now the orbi app says I have 500+mbs and speedtest says from 40 -150.
Can you test with the PC connected via both ethernet and wifi?
Do you know what wifi chipset you are using in the PC?
Hi Guys thanks for the replies.
The NBN modem is a TP VX220-Gv2 it worked at 500 Mbps when on TPG.
I can't check ethernet as I don't have a connector on my laptop and my PC is a desktop.
Chipset is 2.12.01.2329
Got supplier on the
Does the supplier provide telephone service?
If not, there is a distinct possibility that the Orbi router can be connected directly to the Internet Service Provider (and the TP-Link device kept as a spare or returned).
Yes they do, and their thinking is that it has to do with the NBN connection. I didn't know you could connect the Orbi router directly to the NBN.
Is this something I could test without stuffing up the TP modem?
The information I saw on line shows a device that connects with an Ethernet cable in the Blue port:
https://www.tp-link.com/au/service-provider/xdsl/vx220-g2v
The first step would be to contact NBN to determine
- Does NBN allow customer routers to be connected to their network?
- Does NBN require a user name & password to connect to the network
(this is literally the first item of information that needs to be entered in the setup)
Once you know this, it is a matter of moving the cable from the TP-Link Blue port to the RBR350 WAN (yellow) and turn on the RB350.
I know that they require a user name and password or Dynamic IP to connect to the network.
Interesting, I'll find out on Monday if this can be done. I have the suppliers name and pw to connect.
Hi Guys, I managed to resolve the issue by using the Orbi. I put the satellite close to my computer and attached it with an Ethernet cable. Appreciate your help.
