ORBI App and Armor

Question

My Armor subscription&nbsp; expires in Decemeber, 2026.&nbsp; However, The Orbi app does not recognize this.&nbsp;&nbsp;&nbsp;I have spent two weeks interacting with Netgear support trying to get the Orbi app to recognize this.&nbsp; I have taken my network down twice to 'factory reset ' my Orbi router at the request of Tech Support and downloaded fresh copies of the Orbi app for my phone to rectify this. I am in the same position.&nbsp; I have asked support to escalate the problem and I hear crickets.&nbsp;I am really disullusioned with their support of my issue and don't know where to turn at this point. Basically, I paid for a subscription for a product that I can't use.&nbsp;Has anyone had this issue with Armor?&nbsp; Is there a way to bring this problem to the attention of Tech Support management?&nbsp;TIA&nbsp;Ed&nbsp;

CrimpOn · Answer

The only advice I see from Netgear is this:
https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service
&nbsp;

ed1968 · Answer

Netgear doesn't seem to understand the term "escalate ticket please"&nbsp;I'm afraid I am headed toward the refund route.&nbsp;&nbsp;&nbsp;Pretty bad customer service in my opinion.

KevinLiT · Answer

Hello ed1968​,
&nbsp;
Welcome to the NETGEAR Community!
&nbsp;
I am sorry to hear that you are having issues with your Amor services through your Orbi app. I will escalate this issue to our experts on your behalf for visibility and resolution.&nbsp;
&nbsp;
There are no further actions needed on your behalf.&nbsp;
&nbsp;
Best,
Kevin
NETGEAR Team

Forum Discussion

ORBI App and Armor

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