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Forum Discussion
ORBI App and Armor
My Armor subscription expires in Decemeber, 2026. However, The Orbi app does not recognize this.
I have spent two weeks interacting with Netgear support trying to get the Orbi app to recognize this. I have taken my network down twice to 'factory reset ' my Orbi router at the request of Tech Support and downloaded fresh copies of the Orbi app for my phone to rectify this. I am in the same position. I have asked support to escalate the problem and I hear crickets.
I am really disullusioned with their support of my issue and don't know where to turn at this point. Basically, I paid for a subscription for a product that I can't use.
Has anyone had this issue with Armor? Is there a way to bring this problem to the attention of Tech Support management?
TIA
Ed
3 Replies
Hello ed1968,
Welcome to the NETGEAR Community!
I am sorry to hear that you are having issues with your Amor services through your Orbi app. I will escalate this issue to our experts on your behalf for visibility and resolution.
There are no further actions needed on your behalf.
Best,
Kevin
NETGEAR Team
Netgear doesn't seem to understand the term "escalate ticket please"
I'm afraid I am headed toward the refund route.
Pretty bad customer service in my opinion.
The only advice I see from Netgear is this:
https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service
