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Solved
Orbi RBK 853 speed test not working
Speed test is no longer working. States connection failure. I have rebooted and uninstalled and re-installed my APP. No luck. It was as working when I first got my mesh in June and now that my free Netgear support has expired, it no longer works. Coincidence? Had anyone had this recent problem?
- I was finally able to speak to a Netgear support rep, Rose. The delay was from my end, not theirs. She performed a factory reset remotely on my router, and I went through the steps to set up a new router. The reset was initiated from within the router web page (I don’t know exactly where on the page the reset was accessible since I was not doing it, but to be clear, it was not via the app). After the router had restarted and I finished the installation process, the SpeedTest via the app worked. Considering that the app worked for me previously and then stopped, much like what has happened to others, I’m cautiously optimistic that this is a permanent fix. But I have to say that Rose was great and I’m back in business.
30 Replies
I'm having the same problem with my Orbi RBK 753. It was working for the first few weeks, and then stopped. I've reset the router and modem several times, have uninstalled and reinstalled the app several times, and tried customer support. No success.
Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Let them know what your seeing.Thank you.
When I try to use the speed test, it says " Connection Failed. If the problem persists, try rebooting your router." I have rebooted and unplugged the router a dozen or more times. It worked up until 3 weeks ago when my support service for Netgear expired. I was not sure if this was a coincidence or if the speed test was a free service as long as I had the support service with Netgear.
This maybe something going on with the app or on NGs side that they need to take a look at.
Hi Intmedhead8 and Fritzsche0529
Welcome to NETGEAR Community!
Is this on Android or iOS?
May we please know the Android or iOS version?
Kindly provide the Orbi App version.
Regards,
Blanca
Community TeamApple iPhone X.
Orbi version 2.6.2.9
firmware version V3.2.16.6
- I have the same problem. Speedtest in the app and on the router’s web interface have ceased to work after a firmware upgrade. I’ve vlcalled netgear support 4 times - each time on hold for 1.5 hours. None of their suggestions helped. They are not only incompetent but also Poorly managed. This is the worse customer experience I’ve had on any product.
Kyrunner, you're not alone. Many of us have had this problem, SpeedTest function stopped working on the app, but the fix (factory reset) wasn't know initially. It wasn't known why the app would work, then stop working. You seem to be having the problem right after a router reboot...then are able to fix it with a factory reset. Honestly, I don't want to try replicating your process because I finally got the SpeedTest working...but I will remember this if I have to reboot in the future!
I don't know if a firmware fix is in the works, but I hope so!
I have RBK753. I encountered the same problem. Rebooting routers and reinstalling the app on my Android phone didn't fix it. I had the latest firmware. Netgear tech support recommended manually reinstalling the firmware, but that still didn't fix it. I did a factory reset on the router and satellites, reinstalled the apps and setup the routers and satellites again in the app. After that the speed test started working.
