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Cabinew's avatar
Cabinew
Guide
Sep 30, 2020

Orbi RBR750 Speed Test connection failed

I have the Orbi model number RBR750 (number on the bottom of device), but the box says AX4200 RBK753S. It is the WiFi 6 robust Smart Home Tri-Band Mesh WiFi 6 system from Costco. I could not find it in the model number list above.

When I try to do the speed test I get a message saying “Connection Failed if the problem persists, please try rebooting your router”

What can I do to fix this?

43 Replies

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  • capiture's avatar
    capiture
    Guide
    Sep 30, 2020
    Switch to a more stable company. I’ve sure learned my lesson the hard way.
    New eero is cheaper and service was great before I decided to give Orbi a try.
    • capiture's avatar
      capiture
      Guide
      Nov 26, 2020
      Absolutely - I Loved my eero and made a HUGE mistake trying Orbi because of the fake news consumer report suggestion.
      I am very disappointed with NETGEAR service and lack of software quality.
  • gchin3's avatar
    gchin3
    Initiate
    Sep 30, 2020

    You're not alone in this.  This appears to be an issue with the Orbi App.  Netgear support is not very responsive; if you need a warranty repair, it will take weeks to get something resovled -- and they'll not honor the warranty period...without you paying for their phone support to tell you that their equipment is broken....  I would suggest that you run the speedtest.net (or fast.com) on a browser to check your network performance.  

     

    Tried so far:

     

    Rebooted router.  

    Rebooted cable modem.

    Deleted Orbi app; re-installed Orbi app.

     

    Someone suggested going to settings and looking for enabling "Orbi"...however, I don't see what they're talking about....

    I've sent e-mail...nothing.

     

    Good Luck.  

    • capiture's avatar
      capiture
      Guide
      Sep 30, 2020
      Right - an absolute s..t show at NETGEAR!
      I wanted $1400 on 3 routers and 1 modem and what a waste. Customer service is non existent.

      Regarding speed test: sure you can do tests on your phone using browser, but that’s not same as the Orbi App. Because that tells you speed from modem to your connected router. Thus the speed of your internet provider.
      Doing test on a browser has degradation depending on many factors on your device and distance.
      • Cabinew's avatar
        Cabinew
        Guide
        Sep 30, 2020
        Thanks for the feedback. Like many others. The speed test worked great for the first couple of weeks, then all of the sudden it stops working. I wonder if it has something to do with firmware upgrades. I am not that tech savvy, but hope hope they have a simple solution.