App shows 0 of 2 satellites. Checking directly with the router, it shows 2 satellites are connected. Network Map on the App, shows both satellites. Backhaul status, good on both. App also shows both Orbi Satellites as inactive on App, devices. Rebooting DID NOT FIX THE ISSUE.Rebooting Iphone DID NOT FIX THE ISSUE.Synching satellites DID NOT FIX THE ISSUE.Power cycling router DID NOT FIX THE ISSUE.Power cycling satellites DID NOT FIX THE ISSUE. App version 2.22.0.247Firmware V6.3.6.4 Tried calling support and chat. Chat, you are 2nd in line, forever. Calling....on hold, forever. Big house, so checking status to ensure network is up is pretty important. App should show actual status.

Jkitch21 wrote: App shows 0 of 2 satellites. Checking directly with the router, it shows 2 satellites are connected. Network Map on the App, shows both satellites. Backhaul status, good on both. App also shows both Orbi Satellites as inactive on App, devices. Maybe it's because Monday is a federal holiday, but this seems inconsistent: App shows 0 App shows both When I bring up the Android Orbi app, satellites appear in only one place, the Network Map. They do not appear under "Device Manager" (because they are not devices. They are satellites.)

I'm seeing the EXACT same thing. RBR40 -> RBS20 -> RBS20 - all wired connections.

_Philosopher wrote: I'm seeing the EXACT same thing. You are seeing that the Network map shows two satellites connected in a daisy chain? (which apparently is correct). Or, you are seeing what "exactly"?

What I meant by “exactly” is that I’m seeing the same problem as the original poster. the details of which are: Home page of the iOS app - top right says number of satellites connected 0.Devices connected page of the iOS app does not list satellites.Network map of the iOS app shows both satellites connected.Devices page of the router’s web page (192.168.1.1) shows both satellites connected.

The answer to your question about daisy chain on the network map - no. The network map does not properly reflect that my satellites are connected as wired daisy-chained. The network map shows each satellite wired to the rbr40 router directly, separately.

Orbi Satellites not detected on Orbi app

13 Replies

CrimpOn
Guru
Jan 17, 2023
Jkitch21 wrote:

App shows 0 of 2 satellites. Checking directly with the router, it shows 2 satellites are connected. Network Map on the App, shows both satellites. Backhaul status, good on both.

App also shows both Orbi Satellites as inactive on App, devices.

Maybe it's because Monday is a federal holiday, but this seems inconsistent:

App shows 0

App shows both

When I bring up the Android Orbi app, satellites appear in only one place, the Network Map. They do not appear under "Device Manager" (because they are not devices. They are satellites.)
- _Philosopher
  Aspirant
  Jan 20, 2023
  I'm seeing the EXACT same thing.
  
  RBR40 -> RBS20 -> RBS20 - all wired connections.
  - CrimpOn
    Guru
    Jan 21, 2023
    _Philosopher wrote:
    
    I'm seeing the EXACT same thing.
    
    You are seeing that the Network map shows two satellites connected in a daisy chain? (which apparently is correct).
    
    Or, you are seeing what "exactly"?
FURRYe38
Guru
Feb 12, 2023
Any progress on this?

Jkitch21 wrote:

App shows 0 of 2 satellites. Checking directly with the router, it shows 2 satellites are connected. Network Map on the App, shows both satellites. Backhaul status, good on both.

App also shows both Orbi Satellites as inactive on App, devices.

Rebooting DID NOT FIX THE ISSUE.

Rebooting Iphone DID NOT FIX THE ISSUE.

Synching satellites DID NOT FIX THE ISSUE.

Power cycling router DID NOT FIX THE ISSUE.

Power cycling satellites DID NOT FIX THE ISSUE.

App version 2.22.0.247

Firmware V6.3.6.4

Tried calling support and chat. Chat, you are 2nd in line, forever. Calling....on hold, forever.

Big house, so checking status to ensure network is up is pretty important. App should show actual status.

Forum Discussion

Orbi Satellites not detected on Orbi app