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oldpops's avatar
oldpops
Aspirant
Jun 25, 2026

Senior needs help with Netgear Orbi APP

Hello! We've got a some used, but working, Netgear Orbi RBS 750 Mesh router and 3 satellites. I'm pretty old & not too proficient with technology so my son set everything up on the app on his phone. I wanted to log into the app on my own phone so I downloaded the app. My son gave me the password but even though I entered it, and then he entered it, it would not open up and show me our system (like it shows on his phone/app). Is only 1 person allowed to have access to the app? How do we get it to work on my phone?

 

On a related question, we have 2 more RBS750 Satellites, and in doing some research on the internet, it says you can add them to the WIFI mesh system, but you have to turn off one of the 3 satellites we already have on,  and then provision the new satellite (#4). And then do it again for the remaining satellite ($5). Is this correct? Or am I wrong.  I ask because I am disabled and fall a lot. They have WIFI call buttons, where I can pish a button & it alerts my family that I need help. I'd like to walk around outside my house, but I need a little more reach to hit the outside. That's why we got the additional satellites.

 

Thanks in advance for helping an old man!

iOS

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 25, 2026

    No, if all is setup on your phone with the log in information that your son put on his phone, should show up. 
    Make sure all log in information is input. Have you son help you with this and check it. There is a NG account log in that has to be entered first, then the log in for the RBR, thats a admin user name then password that was set on the RBR for it's web page log in that is same.

    Make sure you phone is not using any Mac addressing randomizers.

     

    Sometimes its best to turn off existing connected RBS so that the incoming RBS can get connection with less hassle. Once it's connected you can just turn ON the existing RBS and they'll re-connect with out having to re-sync them.  

     

  • oldpops's avatar
    oldpops
    Aspirant
    Jun 25, 2026

    Thanks FURRYe38! 

     

    So If I understand correctly, if I have the correct log-in information, I will be able to log into the app, & the app will work on both both phones the same? 

     

    Please forgive my ignorance but I'm not sure what you mean by: "There is a NG account log in that has to be entered first, then the log in for the RBR, that's a admin user name then password that was set on the RBR for it's web page log in that is same."

     

    And what does  "Make sure you phone is not using any Mac addressing randomizers." (again, sorry for being clueless)

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 25, 2026

      Yes.

       

      There is a Netgear account that is separate from the Orbi user name. This is tied to the Orbi system. This is seen here: 

      https://www.netgear.com/support/ Select the top right hand corner of the web page for this. 

      This is what Orbi app will connect to first, then will have you input the Orbi router log in information after that. 

       

      NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities

       

       

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Jun 25, 2026
      oldpops wrote:

      Please forgive my ignorance but I'm not sure what you mean by: "There is a NG account log in that has to be entered first, then the log in for the RBR, that's a admin user name then password that was set on the RBR for it's web page log in that is same."

      As FURRYe38​ says, you need to first log into the Orbi app with a Netgear account.   You can just use your community forum account for that (login is the email address associated with your community account, with the community account password).

       

      Then when you access the router, you use "admin" for the username and the router password.  No idea why you need both, that just adds some unneeded friction.

       

      oldpops wrote:

      "Make sure you phone is not using any Mac addressing randomizers." (again, sorry for being clueless)

      MAC addresses used to uniquely identify the device - baked into the wifi and ethernet chip.  That can reduce privacy, so more recently phones and PCs began randomizing those addresses. 

       

      This randomization can get in the way if you use parental controls, reserve IP addresses, or use MAC access controls to limit what devices can connect to your network.  If you don't use that stuff, then you don't need to worry about about randomization (and can forget all about this topic!).  If you do use those things, then some resources on this are here: