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atiq020's avatar
atiq020
Aspirant
Nov 25, 2022
Solved

After firwmare updare RBKE960

I Upgrade my orbi rbke960 router firwmare to the latest but unfortunatly both satellites are not upgarded Now my router not find any sattellites 

i tried to downgrade firmware manually but its fail.

NOW its router latest firmware but both rbks960 not showing  or adding i unlpug all but not resolved. also i connect one of my salttelie directly eathernet cable with router and try to add but still not find

please Advise APPRECIATE

Thanks

  • FURRYe38's avatar
    FURRYe38
    Nov 25, 2022

    How did you try to downgrade the RBR? 

    Using a wired PC and web browser and downgrading the RBR using the downloaded FW file from prior version should have worked long enough for you to get the RBS re-connected, then manually update them, then the RBR lastly. 

    atiq020 wrote:

    I Upgrade my orbi rbke960 router firwmare to the latest but unfortunatly both satellites are not upgarded Now my router not find any sattellites 

    i tried to downgrade firmware manually but its fail.

    NOW its router latest firmware but both rbks960 not showing  or adding i unlpug all but not resolved. also i connect one of my salttelie directly eathernet cable with router and try to add but still not find

    please Advise APPRECIATE

    Thanks

     

     

6 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 25, 2022
    atiq020 wrote:

    I Upgrade my orbi rbke960 router firwmare to the latest

     

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Orbi - NETGEAR Communities

    You might like to search there for messages related to your problem.

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

  • atiq020's avatar
    atiq020
    Aspirant
    Nov 25, 2022

    I Upgrade my orbi rbke960 router firwmare to the latest but unfortunatly both satellites are not upgarded Now my router not find any sattellites 

    i tried to downgrade firmware manually but its fail.

    NOW its router latest firmware but both rbks960 not showing  or adding i unlpug all but not resolved. also i connect one of my salttelie directly eathernet cable with router and try to add but still not find

    please Advise APPRECIATE

    Thanks

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Nov 30, 2022

      Hello atiq020,

       

      Welcome to the NETGEAR Community!

       

      I understand that you are not able to SYNC your RBRE960 to your satellites due to a firmware mismatch. Please connect your PC to your satellite and then manually upgrade your satellites. 

       

      Please navigate to the link below for instructions on manually upgrading your satellite:

      https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

       

      Please keep me informed of the progress of this issue!

       

      Best,

      Kevin

      Community Team

       

      • atiq020's avatar
        atiq020
        Aspirant
        Dec 10, 2022

        Thankyou i done as per your instruction Now all 2 sat are working fine and backhaul are GOOD Now my next question is in future if i found new firmware how do i  without this all mess? normally i just check on login to router and if any available i Upgrade

        But i checked  all of you advised Download for satelites FIRST  but when i click its starts checking from router and then satellites 

        IF FIRST SATELITE then Router so netgear should fixed this ? not everyone goes to forums or googles  we just check and press and go  pleaes clear Many thanks

         

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 25, 2022

    How did you try to downgrade the RBR? 

    Using a wired PC and web browser and downgrading the RBR using the downloaded FW file from prior version should have worked long enough for you to get the RBS re-connected, then manually update them, then the RBR lastly. 

    atiq020 wrote:

    I Upgrade my orbi rbke960 router firwmare to the latest but unfortunatly both satellites are not upgarded Now my router not find any sattellites 

    i tried to downgrade firmware manually but its fail.

    NOW its router latest firmware but both rbks960 not showing  or adding i unlpug all but not resolved. also i connect one of my salttelie directly eathernet cable with router and try to add but still not find

    please Advise APPRECIATE

    Thanks