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Forum Discussion
Constant buffering RBR750
I have an RBR750 with two satellites. The home is 3,000 sq. ft. The router is in the basement office. Two satellites on the main level. I added the second one after my smart tv on the main level continued to buffer. Now, the tv drops off the new satellite and continues to connect to the basement router causing non-stop buffering again. Is there any way to assign connections?
26 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Basements are not recommended places for the RBR. All that concrete and steel will cause problems like your seeing, and inhibit good wifi signal travel. Main level or 2nd level is recommended.
For that size of home, you may have too many RBS deployed. The RBR and just one RBS would be enough.
Too Much Wifi: https://youtu.be/UR0viMLISz4
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️- Firmware is V4.6.14.3
The modem was provided by Spectrum (our only choice) I’ll have to find the model number. The LAN cable was supplied with modem. Not sure if it’s CAT6. Both satellites are more than 30’. I’m in western North Carolina. The basement is more like a main level (daylight basement). That’s where the main cable, power, water etc., comes in. The modem and RBR750 are just inside the wall. The 1st satellite is on the complete opposite end of the house on the upper level. When I couldn’t get a constant tv signal, I purchased the second satellite and placed it on the upper level about mid-way of house. It’s about 6 feet from tv. When I first set it up, the tv connected to it and we didn’t get buffering at all. Today we were back to buffering and I noticed it had connected to the router again. I checked a moment ago and it was connected to the other satellite. I have a detached garage/shop and the first satellite covers it as well, which is why I positioned it all the way at the opposite end of the house. It’s about 750 sq. ft. and sits about 8 feet from house.Lets turn OFF one RBS and move the other say to 30 feet from of the RBR.
- As an update, I moved the new satellite to the tv cabinet/stand and connected the Roku via Ethernet cat6 cable. No buffering anymore. Now, only our mobile devices are having issues. My iPhone can be 8 feet from the second satellite, confirmed as connected to that satellite, appears to have full signal, but can’t get on the internet. Or once I do get on, after a few minutes it goes to continuous buffering. Same for my wife’s phone.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message- Thank you. I just gave that a try but it didn’t seem to help. Went back on the internet and within 3 minutes it started to buffer continuously.
I recommend turning OFF the RBS temporarily and checking for this with just the RBR alone to see if problem still happens, if so, something on the RBR may need to be checked.
Is SIP ALG disabled or enabled on the RBR under Advanced tab/WAN Setup?
Harrme wrote:
I have an RBR750 with two satellites. The home is 3,000 sq. ft. The router is in the basement office. Two satellites on the main level. I added the second one after my smart tv on the main level continued to buffer. Now, the tv drops off the new satellite and continues to connect to the basement router causing non-stop buffering again. Is there any way to assign connections?- Turned off RBS. No change.
Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Try setting manual channel 1 on 2.4Ghz and 40 channel on 5Ghz.
Enable SIP ALG on the RBR under Advanced tab/WAN Setup.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
