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Forum Discussion
stu3886
Sep 28, 2021Apprentice
Facebook and Instagram not loading on WiFi
When connected to orbi wifi using the mobile app for facebook and instagram on my phone it fails to load images and videos and when they do its extremely slow, when I switch to mobile data it loads without any problems.
Orbi RBK853 in AP mode connected to Sky q hub.
I've seen this is a common issue for orbi users in router mode so they have more options they can change. However I run mine in AP mode and have the same problems.
Speed tests are fine and everything else seems to load fine without any problems, just seems to be affecting facebook and instgram apps.
Any help is greatly appreciated. I've tried factory resetting sky q hub and orbi router and satellites but the issues is still the same.
They did work in AP mode but I needed to roll back to an older firmware and block all updates. This worked great but eventually, a change would happen and the update would get pushed randomly at night and I would have to waste time rolling back again.
The problem was I had an ISP-provided router so I was getting double NAT if I used the Orbi in router mode.
I changed my internet to FTTP so I had an ONT installed with this. I connected the ONT to my orbi directly and used the orbi as the router. no double NAT and everything appears to be working ok.
25 Replies
When the orbi is in ap mode, your sky q hub is controlling all the dns/dhcp/routing functions.
The orbi is acting as a simple access point.
Try checking the sky q's dns. Maybe it'll let you use a different dns provider.
- stu3886Apprentice
Unfortunatly sky q hub doesnt allow you to change the DNS on the router. i have tried changing the DNS on my mobile but that didn't make any difference.
I tried the orbi in router mode and the facebook and Instagram loading issue went away but then I had the issue of Double NAT.
I also tried disconnecting the orbi and turning on the sky q hub wireless to connect directly and that worked as well. so it seems like the issue is related to the orbi
So put the orbi in router mode and put the orbi's ip address into the skyhub's DMZ.
See if that works
- dani_aniston96Aspirant
When dealing with a situation like this, the first crucial thing to identify is whether the issue is isolated or impacts a large number of people. Try these things first:
- Clear the cache and data on Instagram and Facebook.
- >Install the app again.
- Remove yourself from the Beta programme or try an earlier APK.
- Try Browser-based access
If nothing work for you then may be this problem is caused by IPV6. Disable IPv6 and then try, Your apps will operate flawlessly.>
- stu3886Apprentice1. Tried clearing browser cache and removing and reinstalling both Facebook and Instagram apps.
2. Not sure how I can remove myself from the beta? or install earlier Facebook and Instagram APK. I’m on iPhone
3. Browser based access works ok.
Have tried on multiple devices in the house and all seem to be affected.