NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
I have a similar issue with my RBR850 but I'm on V7.2.6.21
flyingdutchgeek I have a similar issue with my RBR850 but I'm on V7.2.6.21, wired backhaul and every time I look at the satellite its either magenta, white and blue. I disabled the firmware updates because of screwup by netgear and releasing code that was an absolute mess. I wonder if something else has changed (Carrier or ???) that is not compatible with Orbi.
FURRYe38 do you have a link handy for the firmware available?
45 Replies
Waited until this AM to do the 30-30-30. Prior to that I noticed that there wasn't the magenta light I'm use to seeing lately but none of my devices could find the internet (wired still worked)
did the 30-30-30 with the satellite in the same room (I only have the one satellite). Never could get it to go solid white and tried some variations to see if I could get it to work:
First try, flashing white then blue.
Tried the "Add Orbi Satellite" From the RBS web page and it failed
Second, did the 30-30-30 again, never presented a solid white light, flashing white then blue.
Tried the "Add Orbi Satellite" From the RBS web page and it failed
Tried a factory reset (not 30-30-30). Flashing white then blue, never solid. Failed the Add Orbi Satellite but shows connected in attached devices.
Waited for about 10 min before moving it downstairs. Observed: Orbi app and web interface shows connected at 5GHz, 8 devices attached to the satellite.
Attached wired devices (not backhaul), within a minute solid blue light, lost wireless (blue light, not magenta) but wired devices work. Removed wired device and RBS wireless back up.
seems like a smoking gun to me:)
Starting to remove/troubleshoot 'wired' devices attached to RBS: Hue Hub then Netgear SW with: AppleTV, Apple AX, Samsung TV, Denon AVR, McIntosh Multiroom amp (normally off). Nothing has changed in a few years but the Samsung TV, which was replaced a month or so ago.
I'll report back
So after the RBS was wirelessly connected to the RBR, you connected wifi devices to the RBS then connected ethernet connected devices to the RBS and the wireless shut off on the RBS and wireless devices lost the connection?
Yes, RBS was wirelessly connected to the RBR.
No, the wifi devices auto connected to the RBS and (maybe this was the same thing you said) then I physically connected the ethernet devices to the RBS and the wireless shut off on the RBS and wireless devices lost the connection.
It's not the Hue Hub or Apple AX. I don't think its the Netgear SW but it is interesting that the SW is showing up as a satellite on the Orbi app and I don't recall ever seeing it on the web page but now shows up at the top with the RBS
So I see one wired and another wireless connected. I presume the wireless one is the problematic one? or is it the wired one? Trying to keep this in line here.
The wireless should not shut off on the problem RBS if you connect ethernet devices behind the RBS...
In that jpg the problem child was the wired RBS. I believe the "out of sync" device was actually an apple airport express or apple TV as it became "Disconnected" when I removed those devices. Has been running without error for several hours. I forgot to turn off the firmware update so it's at the latest and I'll leave that way for a few days so I don't introduce too many changes. Next step is to plug back in some of those devices removed, one at time...maybe an hour or so in-between. I'll report back but none of these devices are new, been attached for as long as I've had the router so I don't know if it was a device or the 30-30-30 reset
So v.15 loaded on the RBR and RBS?
Do you think one of the apple devices that could be causing problems?
Yes, v.15. Yes, that’s what I’m thinking but don’t know why. Apple ax has an extender capability but that should be disabled as it’s just being used to provide streaming to a McIntosh multi room amp
