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Login to Orbi router
Since 3 years it has not been possible anymore to login on my desktop PC to my Orbi 850 Series Tri-Band WIFI 6 Mesh, model RBR850. Added is one functioning satellite, model RBS850. Operating system: Windows 11.
Only in my Android mobile app I can see if the router is connected with the internet, which it does. After logging on the Netgear site on my ethernet PC it is said ever since that 'You may not be connected to your Orbi WiFi Network'. But I am connected to my Orbi network. Logging into Orbi via my WiFi laptop is not possible either with the same message: No connection to the Orbi network.
Said Orbi works as router in AP Mode (access point) and is connected with the Genexis glass fibre modem, model Platinum 7840, which is in the bridge mode.
What might be wrong in the settings or hardware to fix it and login again to the Orbi router on my PC?
After any factory reset, you can be sure to use the same SSID name that you had been using before so that prior connected devices will reconnect and you won't have to set them up again.
Sounds like you have a router upstream from the RBR thats using 192.168.1.1 in which the RBR will auto change to 10.x to avoid this conflict as two routers can not use the same IP address while on the same line.
If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
17 Replies
If your ISP modem or ONT is in bridge mode, then the Orbi system or RBR needs to be in router mode, not AP mode. There needs to be a host router for something to work in AP mode as router functions are disabled in AP Mode.
What Firmware version is currently loaded?
May need to factory reset and setup from scratch with the Orbi system and setup using a wired PC and web browser:
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
RBR850
App version: 2.41.2.4183
Firmware version: v7.2.6.31
Failed attemps to login to Orbi router:
1) orbilogin.net and orbilogin.com
2) http://10.0.0.1 and http://192.168.1.1
When a customer owned router is in the default 'router' mode, it typically creates a local IP subnet (LAN) and assigns itself the IP address of 192.168.1.1 or 10.0.0.1 When in 'access point' mode, the router receives an IP address from the primary router and is unlikely to be assigned one of those IP addresses.
I can think of two ways to learn the IP address of the Orbi:
- Use the management system of the Genexis router to learn what IP address it has assigned to the Orbi device.
- Use a network scanning program to list all the devices on the IP subnet. Many of these programs are able to identify the brand of device and what sort of device each is.
As FURRYe38 pointed out, it is unlikely that there is "no router". If the Genexis is in bridge mode and the Orbi is in access point mode, then the system will not function at all.
How are you attempting to log into the Orbi with a web browser?
- Using a URL, such as http://orbilogin.net , or
- Using the IP address which the Genexis has assigned to the Orbi router (base unit)?
