New RBR850 / RBS850 Firmware Version 4.6.3.16 Released

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

mgdurand1 

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SpeedPro_03 wrote:
When will the firmware 4.6.5.14 be available for the series 850???? We’re always the last ones to get new firmwares… 😡

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If only all the bugs were tested and fixed, I would be more than happy to wait and be the last :smileyvery-happy:

v14 was a version for the 7 series. FW version will be different between the 7 and 8 series to keep them separate and avoid confustion. So don't think that v14 will be the same for the 8 series. It should be different. 

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SpeedPro_03 wrote:
When will the firmware 4.6.5.14 be available for the series 850???? We’re always the last ones to get new firmwares… 😡

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I sometimes wonder if NETGEAR believes there would be a lot more people complaining in the forums if there was something wrong with the firmware. I don't think enough people have been raising this / complaining about it - 1) because they know they have 90 day support and it's not easy to get ANYTHING accomplished outside of the 90 days and 2) it's taking so long to actually replace/update this 4.6.3.16 software and the end up second guessing themselves.

I had my RBK852 since March - it's been perfect until this. I have been escalating online and was able to get a response from NETGEAR via Facebook which the escalation helped by having someone call me and discuss this entire situation. I've had a NETGEAR rep working a lot with me (great guy named Eahl) but after creating an RMA (should be a KIT replacement) the RMA team took over, and sent only an RBR850 (which looks older and dirtier than mine from March) and the RBS850 was never sent and I'm still waiting for it to ship to me. There is a 10 day limit on sending back my units or I'll get charged, but I have asked repeatedly to extend this to try both units out. I'm still worried that even after getting different units sent to me that the issues will still exist.

I'm very appreciative of the SuperUsers who have been amazing at sharing/sending ideas and thoughts. Once I get the RBS replaced and set them up I'll let the forum know if anything has improved. It's caused HOURS of being on the phone, and multiple inconveniences of rebooting/resetting/unplugging - and that's in addition to all of the dropouts/disconnects I've had at home (and my wife) while working from home and being embarrassed on calls and missing out. It's just been a bad situation overall.

Thanks for letting us know. 

Please post this here as well:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Orbi-960-Series-Throughput/m-p/2158544#M22587

Thank you. 

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Zultan wrote:

So I just contacted Netgear support to ask if the new Orbi 960 (6E - AXE11000) router would work with the RBS850 Satellites and was told that they are not compatible from a wireless backhaul perspective even though both are Wifi 6.  So it would appear that we will be in the same situation when upgrading from the RBR50.  Wireless backhaul will not be compatible but I was told you 'should be able to' wire the old satellites to the 960 6E router.  Obviously the RBS850 will only give you the single SSID on the 2.4 and 5ghz bands where as the new 960 satellites (RBSE960) will allow 4 different SSIDs (Separate 2.4ghz, 5ghz, and 6ghz) plus the guest network option.  I searched everywhere for this information and finally just called so I figured I would share what I learned.  I was told the new 6E system was designed for much better coverage so I would probably only need 3 satellites where I have 5 today.  Same $2100 investment again so I am going to wait until more 6E clients are available and NOT be an early adopter on this one.

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Sigh so expensive. At this point it's not worth investing anymore in Netgear, till they settle down their firmwares.

While multiple SSIDs sound good on paper, it can be done at a fraction of that cost, and with far more stable equipment. This seperation of bands can be done right now on Unifi, right down to whatever no of vlans+ no of SSIDs i want. I am using a bewildering mix of old 2.4 GHz APs, new wifi 6 ones with extended range, lesser range APs, flex hds for other parts of the house, switches etc all running in unision.

Mind you Unifi does also have bad  firmware updates, but they allow you to firmly downgrade. I found the most stable ones, stuck them in and am now rock stable on my equipment. As time goes on, i will update the old 2.4 ghz ones to 6 ghz ones and finally 6E. I got 5 vlans running, 5 different SSIDs, switches etc without any issue and a centralized console to manage them without fuss. The only thing i did was to buy two wifi 6 LR's from ebay for a song, since someone else was moving to Meraki and was having a distress.

Interesting to read all the challenges and I too hope there is a new firmware being released soon. I have been very happy with the RBR850 since I got it as soon as it was released. It has been very reliable and that I have now lost.

I'm suffering from occasional reboots, system just shows flashing white and I lose all internet. I'm in router mode not AP. There is no specific cause that I can get to or frequency. It was mostly once a week currently and all started under this Firmware.

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mvl-sb wrote:

I guess that's it. Spent way too much time on the phone. I work from home and I can't do my job with crappy firmware like this. €1150 down the drain, thanks for nothing Netgear. I've tried everything, but even your support people cannot solve this. This has been going on for far too long now and I either have unstable or dreadfully slow Wifi or both. And all issues started with the current firmware version.

 

That's it, looking for a new vendor. Bye Netgear.

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I've moved back to Asus and have reliable wifi again.

I honestly can't believe there hasn't been any fix for this absoutely broken firmware yet. Not even a release in the beta forums.

Did you update the RBS first to v16 then the RBR lastly? 

Same thing appears in a different browser? 

You may need to factory reset the system and power the system OFF as well. 
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579

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MDMT wrote:

After upgrade 4.6.3.16 in the gui via "advanced -> administration -> attached devices:

the attached devices and satellites are no longer visible. Any tips how to fix this, or is it a bug?

 

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What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

You may need to factory reset the system and power the system OFF as well. 
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579

What I did to get v4.6.3.16 working on 8 series:
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-Online-Update-4-6-3-16-RBR850-RBS850/m-p/2155645/highlight/true#M22357
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-Online-Update-4-6-3-16-RBR850-RBS850/m-p/2154700/highlight/true#M22256

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Rads wrote:

RBK852 owner here.

 

Ever since the releace of V4.6.3.16_2.0.51 j have been having constant issues.  I have tried all the solutions I can find in the community and to no avail.

 

Frequent (multiple times daily) all devices lose connection to the WiFi and wired network,  Also, the router appears to be rebooting itself randomly because all my log data is getting reset and the only data in the log reflects a restart and reassiging of IP addresses.

 

I have been a Orbi user for years and had a RBK52 kit prior to upgrading to the RBK852,  

 

This is frustrating to no end.  Particularly because even if I do an formware downgrade the system auto updates to the latest buggy firmware. I have Telnet no longer seems to be an option on the debug page (not sure which firmware version removed this) so I can't turn off the auto update function via telnet.

 

Getting very close to tossing this system and going to another manufacturer of a mesh system.

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I purchased my system (RBK850) and immediately had connectivity issues. Once I thoroughly read these forums and all the attendant issues with the latest firmware, I put my old RBR50 back into play and boxed up the RBK850. I was going to wait until Netgear released a newer firmware, but having seen that this issue has been ongoing for the better part of three months, I sent the unit back for a full refund.

I tried everything here short of placing a firewall in front of my network to block the firmware update. The thought hit me that I spent way too much money to be monkeying around, hence the return for a full refund while I still could.

I went out and purchased the Linksys Velop mesh system. It just works.

The good people on here who help others, Furry to be specific, I appreciate. I might be back once this sad affair has been rectified.

Cheers!

Wanna try this?

https://community.netgear.com/t5/Orbi/Orbi-RBK852-4-6-3-16-broken-Solved/m-p/2174967/highlight/true#M129671