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One device connected to RBS750 getting no internet access, all other devices are fine
Hi Orbi comminuty,
I have 1 RBR 750 and 2 RBS750 setup in my home, the RBR was put upstairs and 2 RBS downstairs. All have been upgraded to the most recent firmware v4.6.9.11.
All of a sudden, my mobile phone (Huawei Mate 20 pro) can only get internet access when its connected to the RBR upstairs. Whenever my mobile phone connected to the RBS downstairs, it immediately loses internet connection and shows "no internet connection" on my phone. However all my other devices are working perfectly fine. My phone has no issue of connecting with other WIFI network and it used to work really well with my Orbi.
I tried to reboot, repair the RBR and RBS, turned off access control on the router, reset my phone's network connections, tested my phone in a Android safe mode, all failed. On the router I can see my phone has no issue of getting its IP address. I tried to assign a static IP address to the phone but still getting no luck.
Does anyone experience this issue before. Really appreciate if you can share some suggesstions.
Thank you.
23 Replies
What is the make and model or the ISP modem/router to which Orbi router is connected pelase?
Hi Ekhalil, the modem is ARRIS CM8200B P2, directly connected to the RBR750 router.
- You said “On the router I can see my phone has no issue of getting its IP address. I tried to assign a static IP address to the phone but still getting no luck.”
Which router do you mean? Orbi RBR?
How did you assign static IP address, from the phone or using address reservation in Orbi?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Hi FURRYe38 , it is a double storey house, approx. 25SQ in total. I put one RBR upstairs next to the Modem, and two RBS downstairs. One RBS is in the study room and another on is in the living room on the other side of the house. I would say they all have more than 30 feet in distance. The RBS has no connection issues with the RBR as all my other devices (include mobile phone, laptop, iPad, camera, TV etc.) can access internet.
My phone (Huawei Mate 20 pro) has good internet connection when it's connected to the RBR upstairs. However when I moved downstairs, the phone switches its WIFI to the RBS and immediately it shows no internet connection. The Orbi app shows my two RBS loses connection with the RBR which I believe it's untrue as all my other devices have internet connection.
I will follow up your procedure to test it again. I will post the result here. Thanks.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
