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Forum Discussion
Orbi AX6000 (RBK852) SSID dissappears
I have an RBK852 (firmware V3.2.15.32_1.3.25) with 1 satellite. Recently I've been having issues where the SSID completely vanishes and all devices no longer have internet connection. When this happens I have to power cycle the router and then everything comes back.
17 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).- I’ve tied all of that. Have even contacted Netgear support and purchased the extended protection plan before they would help me. At this point I wish I could return this device. $700 and it should work much better than it does.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Any Wifi Neighbors near by? If so, how many?How was the FW updated?
How many devices do you have connected?
What devices do you have connected?
gobblegobble wrote:I have an RBK852 (firmware V3.2.15.32_1.3.25) with 1 satellite. Recently I've been having issues where the SSID completely vanishes and all devices no longer have internet connection. When this happens I have to power cycle the router and then everything comes back.
Is the internet outage just wireless or does it also affect wired devices? Knowing this may help isolate which workarounds to try.
Do you know if you have Double NAT (i.e., your Arris also a router)? If the https://canyouseeme.org/ IP address is different from what orbilogin.com Advanced displays as your Internet Port IP address then you do have Double NAT and might try using the Orbi in Access Point mode instead of Router mode.
Besides the other suggestions, I also recommend setting CTS/RTS Threshold to 2347 to improve Orbi AX wireless compatibility with older devices. However, I think this only affects the SSID being visible at all to a particular device and would not explain the SSID appearing and then later disappearing.
- The Ethernet continues to work. I have placed the Arris router in “pass through mode” but it will be double NAT. My TV (U-verse) comes through the Arris router so it still has to do things for the AT&T cable boxes. Threshold is already 2347.
You may want to configure AP mode on the RBR and see if this changes anything as last resort.
Let us know if disabling AX mode and changing the CTS values helps for now,.
