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Orbi RBR750 satellites not connecting to RBR750 router. Appear to be constantly rebooting??
My Orbi mesh network has been working great for 3 years. Recently none of my 3 satellites are connecting to the router. They appear to be rebooting. I get flashing white LED then solid blue for minute or two then back to flashing white.
Things I have tried:
* I reverted back to the previous FW version on router with no change. Given satellites are not connecting I assume they are still on the latest version.
* I reinstalled latest FW on router with no change in behavior.
* I did a factory reset on satellites and router and end up with same behavior.
Wondering if I could back off to previous FW version on satellites that would get me back to a working state?
If you have any suggestions of other things to try, let me know.
Thanks,
-RIley
There we are. RBS350s. So you have different RBS model and this would be the RBS650 series.
You'll need to get the 350 updated to v.31 here first:
Then you'll need to downgrade the RBR to same version afterwards to same version.
Then factory reset and setup from scratch and then disable auto update on the RBR to prevent it from updating to anything newer. As there is no v.15 FW yet available for the RBS350 series.
8 Replies
What Firmware version is currently loaded? RBR and RBS should be on save FW version always.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?How was FW updated on the system?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
What channel configurations are currently set on the router?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?Router and all satellites are on FW version: V7.2.7.15_5.1.16
Initially FW was installed automatically. I manually installed previous version on router and then manually updated to current version (V7.2.7.15_5.1.16)
Modem is a Arris SURFboard 6910.
Home sq feet is 3300. No changes to any hardware or location of router or 3 satellites in past 2 years. No changes in wifi settings. Satellites are about 20-30 feet apart. All had blue LED connections to mesh. All 3 satellites are exhibiting the exact same behavior.
Right now I have moved one satellite within 20 feet of router and turned other two off. Have tried the power off sequence of network devices as suggested with no change in behvavior.
When I power up the sattelite I see it show up in Netgear web app in Attached Devices for one second and then is show it as Disconnected. IP address assigned is 192.168.1.250
Changes to 2.4Ghz and 5Ghz channel numbers had no impact.
For that size of home, the RBR and just one RBS should work well. Two at the max and could turn down the power to 50% for two RBS deployed.
20 feet is to close between the RBR and RBS. 30 feet starting distances in between. s
I would factory reset the system and setup from scratch. Try this PDF process:
do the satellites work if you hardwire them in?
Yes, hardwired worked. Can go to assigned IP address and see status. Shows up at RBS 350 and FW version is: V4.6.3.16
It is listed in Netgear web app Attached Devices in Connected Devices. Does not show up in Connected Satellites.
There we are. RBS350s. So you have different RBS model and this would be the RBS650 series.
You'll need to get the 350 updated to v.31 here first:
Then you'll need to downgrade the RBR to same version afterwards to same version.
Then factory reset and setup from scratch and then disable auto update on the RBR to prevent it from updating to anything newer. As there is no v.15 FW yet available for the RBS350 series.
