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Forum Discussion
Packet loss with Orbi RBR350 mesh system
Hello there. I am kind of desperate and I think this community is my last chance before I sell my Orbi RBR350 Wi-fi 6 mesh system. Here is the problem: I constantly lose about 50% packets. I tried everything that I can - firmware update, calling my internet provider to check if it's on their side, factory reset, rebooting, restarting, again updating, checking cables. I also tried to disconnect my devices one by one to see if some of them messes with the signal. Nothing works. The problem is in the Orbi system for sure - when I put my 5 year old router I get 100% data, no losses. When I put the cable on a laptop directly - I get no losses as well. Can you please advice what to do? Here are a couple of photos that maybe can give you a better picture. First, my PingPlotter results that show the packet loss:PingPlotter severe packet lossSecond, I spotted something while watching dozen of youtube videos on how to fix my problem. I saw on one of the videos that there is a difference how that guys system is portrayed. On mine it looks like half of the signal is not transmitting. Could this be the problem and how do I fix it? My internet provider said that there is around 50% packet loss, which I also later saw on PingPlotter. Thanks for your help in advance, I really don't know what to do next... 1. My connection2. Youtube guy connection
5 Replies
How is the laptop running PingPlotter Pro connected when there is 50% packet loss? (Ethernet or WiFi?)
I find it a bit strange that only two of the remote sites show packet loss and for one of them, it appears to be "Hop 2" that is not responding.
About the laptop - I didn't measure the packet loss with PingPlotter there. It was the internet provider guys who ran a test on it, not with PingPlotter. They were doing something in DOS mode, cmd. I am not really that tech savvy, so don't really know what they were doing. All I know is they said "It's not from us, check your router, it's where the problem is. You have 50% packet loss and it's from your Orbi"... Then I downloaded PingPlotter on my PC and tested it... It just confirmed what they said...
Could you please describe the problem that brought up the subject of packet loss?
- problems with video streaming? (Zoom, Microsoft Teams, YouTube)?
- stuttering on TV playback?
- notification by video game?
If the packet loss is caused by the WiFi system, then I would expect PingPlotter tests within the network to show the same phenomenon. Many typical home devices respond to ICMP (ping), including many printers, home speakers, cameras, TVs, etc. What happens when PingPlotter targets devices on the LAN?
ninjata12 wrote:............ On mine it looks like half of the signal is not transmitting. Could this be the problem and how do I fix it? My internet provider said that there is around 50% packet loss, which I also later saw on PingPlotter. ......1. My connection
No, the blue color on half of the signal array indicates that the transmission from the router to the satellite is on the 5GHz band and not on the 2.4 GHz. This is exactly what it shows on all my satellites.
Do you see the packet loss only when the device is connected to the sateliite or also when connected directly to the router?
Do you have the latest firmare v4.4.1.29? Many of my issues were fixed after I recently upgraded to this formware.
