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Forum Discussion
Port forwarding not working on Orbi Router RBR350
Hi all,
i have an RBR350 router at home, only router, which is connected to the ONT of the ISP.
i have tried setting up the port forwarding 5510 for my NAS, on the router. Settings have been saved, rebooted the router.
But when i check the port status, it is still closed.
Steps i did to port forward.
- Logged on to the web browser using the router's ip address, then Advanced Tab- Advanced settings - Port Forwarding / Port Triggering, then added the port number 5510 under TCP for the same port number to the respective local device's IP address. Screenshot attached.
Looking forward to get some help from people here.
thank you in advance.
8 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Make sure you disable uPnP on the RBR as well.
Is Armor or SPC enabled on the RBR?
router Firmware Version is V4.4.2.1_3.10.82
ONT Model is Viewqwest HG6240A
uPnp, Armor and SPC everything is disabled
Online support for that model ONT seems to show that this ONT may have a router built in. This would interfer with getting port forwarding working correctly on the RBR.
Have the ISP check this with you and if it supports it, have them bridge the ONT fully. Or use it's DMZ for the RBR.
But when i check the port status, it is still closed.
How did you check the port status? Try https://canyouseeme.org/ ?
Also check the WAN address of the Orbi. Get this from the Orbi web ui.
Does the web ui give the same address as canyouseeme.org? Or is it different?
Is the WAN IP address in the Orbi's web ui in one of these ranges:
- 10.0.0.0. to 10.255.255.255
- 100.64.0.0 to 100.127.255.255
- 172.16.0.0. to 172.31.255.255
- 192.168.0.0 to 192.168.255.255
None of these addresses are internet-routable, so if your WAN address is in one of these ranges, please let us know which one.
i have tried setting up the port forwarding 5510 for my NAS, on the router.
Generally it is best to use an unregistered port something in the range 49152-65535. FTP in particular will need both a control port and some ports for data transfer. Generally multipling the number of simultaneously connected clients by 4 will get you a reasonable number of data transfer ports. So if you expect 2 simultaneous clients, you could use 54321-54329 (54321 for control, 54322-54329 for data).
Dear Stephen,
Yes, i use https://canyouseeme.org/. the WAN Ip i see on my router is same as the one i see on https://canyouseeme.org/ as well.
And the WAN IP is not among any of those local ip range.
Yes, i use https://canyouseeme.org/. the WAN Ip i see on my router is same as the one i see on https://canyouseeme.org/ as well.
I'm assuming you mean the Orbi router. If so, then the ONT either is a pure modem or it is in a bridge mode.
If you put the NAS in the Orbi's DMZ (as a test), then is it connecting properly?
If not, you probably should contact your ISP support - they might be blocking the port.
Also, i need to use the port 5510, as the synology NAS uses only this port for its Active backup for business feature
Yes, ok. It'd be better if they registered a port (or used one in the unregistered range), but that is not in your control.
Also, i need to use the port 5510, as the synology NAS uses only this port for its Active backup for business feature
