NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBK753S connection/streaming issues when satellites are connected
I recently setup a brand new Orbi RBK753S mesh wifi system. I followed the steps recommended in the manual for setting the system up. Upon completion of setup everything seemed like it was working. The satellites had no problems syncing with the router during setup and I used the same SSID and password as my old network and my devices connected to the new system just fine. The problem is even though I am connected to the new network SSID on my devices there are constant connection issues which are most noticeable when I try to stream from any device on any platform. It is acting like it loses connection momentarily causing video streams to buffer quite often. When this happens the device still shows connected to the network with a good signal. There is no indication in the App or the web interface that anything is wrong. The satellites continue to show a good connection status. Seems like some sort of interference causing packet loss. If I power off the satellites and run with only the router the system works much better but my signal strength upstairs suffers as my router is in the basement. Here are a couple of things to note during installation:
-during setup the system checked for new firmware. Firmware was updated on the router to 4.6.5.14. Router then rebooted. The firmware on the router and the satellites is now the same 4.6.5.14. I have since powered down the satellites and then powered them back up and they synced up just fine but the network issues come back rather quickly to the point I have to power them down again to use the wifi. I have rebooted the router also several times as well. I tested my connection from my router to my ISP and everytime I test it it is solid. During the initial setup I did enable the Netgear Armour option. I have read through some of the other forums and the next troubleshooting step that makes the most sense to me is to factory reset and set them up again now that the system is on the latest firmware? When I do this I will not enable Netgear Armour just to get it out of the equation. I am hoping the solution is that simple but wanted to get this feed going to see if anyone else is having this problem straight out of the box? What was your solution? As soon as I get a chance I will perform the factory reset and post an update. Thanks in advance for you suggestions!
21 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling Armor on the Orbi app, There should be a settings under the Armor tile to disable that feature. After you disable it. Power OFF the RBR for 1 minute then back ON. See what happens.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?ISP equipment I will have to get back to you on as I am not home at the moment. I can tell you that it is a fiber uplinked ONT and the speed I pay for is 1GB up/down. When I test my router connection to the ONT it is consistently 900MB up and about 500-600MB down
House + Garage is about 5000 square feet.
Distance between router and satellite-1 is roughly 30 feet. Router to Satellite-2 is about 40-50feet
I kept the channel settings on default - 2.4=auto 5G=48
There are about 6 other wifi SSID's that I can see from my neighbors. When I get home from work this evening I will factory default and leave Netgear Armour off when I setup again. If I am still experiencing issues I will do the steps below as you recommend:
"Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s)."
"try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz."
Update coming this evening...
OK let us know how it goes this evening.
k_schnaidt wrote:
ISP equipment I will have to get back to you on as I am not home at the moment. I can tell you that it is a fiber uplinked ONT and the speed I pay for is 1GB up/down. When I test my router connection to the ONT it is consistently 900MB up and about 500-600MB down
House + Garage is about 5000 square feet.
Distance between router and satellite-1 is roughly 30 feet. Router to Satellite-2 is about 40-50feet
I kept the channel settings on default - 2.4=auto 5G=48
There are about 6 other wifi SSID's that I can see from my neighbors. When I get home from work this evening I will factory default and leave Netgear Armour off when I setup again. If I am still experiencing issues I will do the steps below as you recommend:
"Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s)."
"try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz."
Update coming this evening...
yeah...im having the same problems
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling Armor on the Orbi app, There should be a settings under the Armor tile to disable that feature. After you disable it. Power OFF the RBR for 1 minute then back ON. See what happens.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
ray_furry wrote:
yeah...im having the same problems
How much does support charge now days?
This suggestion to perform a factory reset seems to be a comment recommendation in here. Does it really work. Seems to be somewhat of a drastic step considering the amount of money these things costs. Maybe what they need to do is post a note at the top of this forum telling people to do that. Might save some time.
