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rayraysf's avatar
rayraysf
Guide
Oct 12, 2020
Solved

RBK852 / AX6000 and Samsung Frame TV wifi issues

I have a brand new Samsung Frame TV and it can't consistently connect to my wifi set up.  I tried following the steps outlined in this post:  https://community.netgear.com/t5/Orbi/TV-s-wont-connect-to-new-orbi-router-Everything-else-does/m-p/1671259

 

but am still having issues

 

I have many other devices throghout my house that have no issues connecting to the wifi and am thinking this must be some sort of compabitility issue with the Samsung Frame TV.  I'm using the Orbi AX6000/RBK852 router with one satellite and have a separate modem.

 

Any recommendations or thoughts would be appreciated!  Thanks

  • rayraysf's avatar
    rayraysf
    Oct 22, 2020

    After speaking with both Samsung and my ISP and after trying a whole hosts of solves, I came to same conclusion that you did.  I also think the wifi receptor on the Samsung frame is poor.  In my last experiment, I moved one of my router satellites right next to the Samsung Frame TV box and that worked much better.  I then also tried wiring the TV box into my router satellite via ethernet cable and it worked even better (not surprisingly).  Moving forward, I'm going to put my router satellite right next to the TV box and wire the TV in via ethernet.  Not ideal as I think the frame should have a much better wifi receptor, but this is the solution that I'm going with.

     

     

8 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 12, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    Be sure the TVs firmware is up to date from the mfr.

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

     

    Try disabling AX mode on either frequency. 

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Try Setting CTS to 2347. Save settings and reboot the router and satellite(s).

     

    Contact the TVs mfr for additional help and information regarding there product. 

    • rayraysf's avatar
      rayraysf
      Guide
      Oct 12, 2020

      Thanks for your response

       

      My modem is a Motorola DOCSIS 3.1 Cable Modem

      TV firmware is up to date

      RBR and RBS are more than 30 ft apart.  House is ~2200 square feet

      Have tried disabling AX mode and different channels for 2.4 and 5.0 but that didn't help

      Have also tried disabling features as you suggested but still not connected

       

      Pretty sure this is a Netgear Orbi problem and not Samsung as I have 25+ devices also connected to wifi and no issues there.  Only issue is with the Samsung TV

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Oct 12, 2020

        I would make contact with NG support AND Samsung. If the TV is the only problem device while your others are not having any issues, I would start with Samsung first...