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Forum Discussion
RBR850 - no access to interface
I have an RBR850 WiFi 6 with one satellite. I have a lot of smart home devices on the nework (over 80)
As of a few days ago, I cannot access the router interface via iPhone app nor can I access it via web interface (192.168.1.1 or www.orbilogin.com). The iphone app just circle and then say it cannot conncet. I cannot access via app through remote access either. On the web interface, it clocks out.
Interestingly, my network is working fine without any issues at all!
I know I can go ahead and uplug and replug the router and its satellites hoping for this work but this happened to me a month ago as well for now reason.
Has anyone else encountered this? Any ideas?
Thanks,
167 Replies
It's been happening to me as well. I have the latest firmware. Every couple of days I cannot gain access to the router via the app or the web. The only way to get access is to reboot.
- I’ve had IP reservations for the past year on this system, and no problems until the past couple of months. The recently released firmware update did not fix it for me, either auto-installing or manually installing.
Has a factory reset and setup from scratch been performed since last FW update?
Setup with out any IP address reservations and IPv6 disabled.
Mine still remains stable for more than a week after manual update to V3.2.16.22_1.4.9.
What I don't undestand is all these recommendations of disabling features (e.g. IP reservation, etc.). With all due respect, those are not real solutions but perhaps turn arounds. It's like paying full price for a Ferrari but being told you can only use 4 cylinders; otherwise, the car is going to leave you stranded.
This requires a real fix by Netgear.
I can't comment on other people's experiences; but for me, it seems the above firmware has fixed my issue with regard to lack of access to the interface.
Cheers,
Adding my name to the list of people dealing with this issue. Been in contact with NG Support and have an ongoing and open ticket right now. Did the manual FW update for the router and sat, rebooted, and still having issues. App and UI become inaccessible roughly 3-4 days after rebooting the system. NG Support is recommending I do a factory reset, but I am hesitant to do that until they know what is causing the issue, plus I have 40+ connected devices and multiple address reservations. I've backed-up my current config file, so I can restore from that if I decide to go the nuclear route of doing the factory reset, but I'm just not there yet. Anyway, following this thread for now and hoping that NG pushes a FW update soon that fixes this issue.
Current app version iOS 2.8.1.0
Router and Satellite Firmware V3.2.17.12_1.4.14
Address Reservations - yes (six)
I would reset and setup from scratch. Do not re-apply the back up configuration from file from a older snap shot from older FW.
Walk thru the setup wizard and complete it.
Be sure to clear out ALL browser caches before entering into the RBRs web page.
Firmware Version: V3.2.17.12_1.4.14
CPU Load: 12.58%
Memory Usage(Used/Total): 492 MB/867 MB
System Uptime: 10 days 21:33:06
Still have access via web and orbi app on mine...
*UPDATE*
So I opted to not do the NG Support recommended facotry reset. Instead, I did the manual FW (v3.2.17.12_1.4.14) update on the satellite and router again (a reflash of the same version of the existing FW). I had updated to this version of FW during my initial contact with NG Support, but I did it over a wifi connection and I've seen other posts recommending doing it via an ethernet connection to each device.
For this attempt, I hardwired into the satellite first, update the FW manually, then proceeded to do the same with the router. Once both were successfully completed, I powered off both devices, waiting a minute or two, and then powered on the router. Once it came back online, I powered on the satellite.
At first, the UI and app worked with no issues and I thought I was in the clear. However, later that evening, probably within 2 or 3 hours of doing the manual update, the same issue appeared again. I decided to walk away for the evening and didn't do much else until the next day when I tried logging in on the web UI and, amazingly, it worked again. I had not changed anything with the configuration or had I rebooted the router. I then tried the app and it worked too. I've been checking daily, and as of about an hour ago, everything is still functioning without issue.
I'll continue to monitor this issue, but fingers crossed that the manual, hard-wired FW flash fixed the issue. I really didn't want to go the route of the factory reset if I could avoid it.
I have the same issue but only for wired satellite.
Please make contact with NG support regarding your problem. Seems like your the only one with this problem at this time.
Good Luck.
fangruoyuan wrote:I have the same issue but only for wired satellite.
I too am having the same issues. I have a case opened with Netgear and am supposedly getting a hardware replacement. Still waiting on an email confirming this hardware replacement though.
I have an RBK753 that I've been using for almost six months, now running firmware V3.2.17.12_1.4.14. Yesterday I suffered the same issue that you have been discussing -- no connection to the router on the Orbi app (both iPhone and iPad), no connection via browser on either a Mac connected to the router by ethernet or one connected wirelessly, either at Orbilogin.com or at 192.168.1.1. All of my devices appear to be working fine. The only recent changes that I can think of is that I changed the CTS from 64 to 2347 earlier in the week and yesterday morning I was suffering from excessive content blocking of Google search results on the Mac connected wirelessly so I removed Bitdefender from it.
Try different wired devices along with different browsers to access the RBRs web page?
Power OFF the ISP modem and RBR for 30 seconds then back ON then try to access the RBRs web page?
Not yet. I'm going to sit on it for a while (as long as everything else is working) and see if it comes back on its own. If I have a problem, I'll shut off the power and boot it back up to see if that restores connectivity.
I've been using this RBK753 for almost half a year now and I'm impressed with the range, and with the speeds at the edges of the range (I have to use it daisy-chained because of the layout of our house) but there are annoying things like this, and like a few 2.4ghz devices losing connectivity or running into DNS problems (which has let me to try the CTS setting adjustment), which give me pause as to whether to recommend it to anyone else. I don't seem to have problems with "major" devices such as the Macs, the PC, Roku, TiVo, the iPads or the like, but devices such as the Honeywell thermostat, the Hunter irrigation controller, the Ring security camera, one or two smart speakers -- those drop connectivity too often and restore it only after a reboot of the RBR. (I've already disabled AX on the 2.4ghz band.) This latest issue -- being unable to access the interface either through the app or through a browser -- just seems to have popped up out of the blue and is another annoyance. We'll see if it grows into a problem.
I have the same issue.
Using the RBR850. No access to web interace via browser/phone app.
Restarting/power cycling the router allows access for a few minutes and then i am locked out.
Is this more a hardware problem? Seems very prevalent.
Has anyone come up with a permanent solution? It's quite ridiculous that a restart/power cycle is needed jsut to access the web interface. Can Netgear get their act together?Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Sean_Orbi_dude wrote:
I have the same issue.
Using the RBR850. No access to web interace via browser/phone app.
Restarting/power cycling the router allows access for a few minutes and then i am locked out.
Is this more a hardware problem? Seems very prevalent.
Has anyone come up with a permanent solution? It's quite ridiculous that a restart/power cycle is needed jsut to access the web interface. Can Netgear get their act together?
