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Forum Discussion
RBR850 Nest camera disconnections
Hi
Any ideas as to why my nest cameras keep disconnecting constantly? I have 2 outdoor ones and two indoor plus a Hello. I tried the settings suggested elsewhere in the forum but no luck. I also noticed the cameras connecting to the wrong sattelite. My driveway camera for example connecte to the kitchen router at the back of the house when the living room sat is only less than 5 meters away. Same with the nest hello some times. Rebooting the camera and the router helps for a while but really annoying.
I am contemplating switching to Arlo Pro 3 as they are reduced at the moment ( and I can buy multiple base stations if needed) but I prefer the nest option.
At the moment I am getting multiple disconnections per day....in the hundreds I would say.
I live in then UK so house is not that massive...only about 1400 sq ft.
Any ideas ?
11 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteAlso try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
Hi FURRYe38
Thanks for your reply...looking at other older posts here i changed my 5GHz channel to 48 - though this was not the best for me, it was 36 as sugested by the ORBI app (i am on Android). This change combined with a router reboot seemes to have stopped the reconnections and dropouts.
The firmware i am running is still v3.2.16.22_1.4.9. I know there is a newer version out there but for some reason the router is not picking it up and i would rather not do it manually.
Now to make something clear, in the last 12 months i have gone through Synology Mesh, Asus XT8 and now the ORBI. I have always had problems with the NEst Cameras but they seem to be worst with the Orbi. The best were the Asus XT8 with minimal issues. I know the back garden camera needs to be moved slighlty to catch the wifi but the fact that the driveway camera mere meters away from the Living room sat, is connecting to the other side of the house it boggles my mind a bit.
At least the Arlo Pro 3 have their own hub, i had the Arlo Pro 2 previously and they worked and in the worst case scenario i can buy an additional hub. I do however prefer the Nest Cameras for the 24/7 and other options.
The answers to your questions that i had already typed in from another post:
There is no modem as the router is directly connected to the fiber connection coming directly into the home. Here in the UK the ISP in this case BT install a wall box which I suppose is the modem equivalent and a singe Ethernet cable connects directly to the WAN port. We as consumers do not have access to that wall box
My house is small compared to US standards...about 1500 square feet over 2 floors with timber internal partitions and a brick clad external wall.
The router unit is in the kitchen in a cupboard as that is where the fiber is coming in so no choice really... the satellite 1 is in the living room(wireless backhaul) and the 2nd one in the office upstairs but on an Ethernet wired back haul. Both Satellites are no more than 30 feet away from the router and they all show up as strong connections.
The only change i havemade to the settings is increase the CTS to 2347 as that stopped my Nest Hub Max from disconnecting. Otherwise this is a brand new unit and still evaluating.Please set channel 36 to channel 40.
michaelm8718 wrote:
Any ideas as to why my nest cameras keep disconnecting constantly? I have 2 outdoor ones and two indoor plus a Hello.
...
I live in then UK so house is not that massive...only about 1400 sq ft.Are you sure your Nest outdoor cameras are connected at 5Ghz? This article says that 5Ghz is only supported by outdoor cameras in US/Mexico: https://support.google.com/googlenest/answer/9246544?hl=en
If your Nest outdoor cameras are disconnecting via 2.4Ghz, then another thing to try is disable AX mode for 2.4Ghz only. I am using WPA2-PSK [AES], not the TKIP+AES security, with my 10 Nest cameras (5 outdoor + 5 indoor) and do not have disconnection issues with my RBR850.
- Mikey94025
You might be into something as I noticed the same. The 2 outdoors cameras are only connected to the 2.4GHz. The regular indoor cameras are connected to 5GHZ
I am using the same security protocol as you.
Will try and let you all know.- Mikey94025
As soon as I made that change my driveway camera dropped offline. My back garden one says it is wired which it certainly is not.
The driveway one syncs to the Kitchen router for some reason despite the fact the living room sat is next to it.
I am beginning to think maybe Arlo is the best option and the Pro3 are reduced. I had the Pro2 in Charlotte on a house three times as big and they never disconnected. Had plenty of delay in the footage but at least they worked. It's not like I am protecting the queen's jewellery or something!!
This is for the RBR850 but this model does not appear in the Model menu above.
I found that the Nest Hello doorbell stayed connected when I used the Guest Wireless Network with NO security. Anytime I enbabled any of the current and antiquated WPA security modes the Nest doorbell would go offline.
I discoverd that when the wirless security options is set to "NONE" the nest doorbell is found and works well on the Orbi RBR850. When I enable security using any of the three options the next doorbell is offline. I have started a ticket with Google Nest Support and they have it flagged as "Consult" and I was told that a senior technician is pursuing a solution. They offered to do a three way call with Netgear Support which may be my next troubleshooting step.
- brainstewn
Thanks for the response
At the end I sold my Orbi router set as I started having other issues, difficulty upgrading etc. So I figured for a set that costs best part of a £1000 it was not worth it and I managed to sell it for most of my money and bought a single Asus RXA86U and all is wonderful!! No disconnections and everything works wonderfully.
So I reckon it was the router. My Arlo Pro 3 work really well and so does my Nest Hello!
