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Forum Discussion
RBR860 intermittent disconnects
I have had this Router plus 1 satellite since March 2023. It is connected to Hitron EN2251 modem from Spectrum. The router and modem are plugged directly into the wall plug. Both sit in the open and at least 4 feet from the ceiling.
Up to June 2025 I have had ZERO problems with the router and then I started getting these random disconnects. The internet was up, not a problem with the service. These disconnects could be a few days apart or hours. I didn't record them unfortunately.
Chat with Support on July 7th. Elevated to Level 2, after a long chat all he had me do was change the channel on both 2G/5G 11/36 respectively. I sent the Router logs but evidently, he didn't see any there.
I recorded more disconnects on July 8th, July 17th and July 18th. Stopped recording dates, figured that wasn't the issue.
End of July, beginning of August I changed the channel on the 5G band from 36 to 48. Seemed to run fine until August 26th (out), out again on September 7th and September 10th. I kept the logs from those 3 incidents.
Today, September 11th I called Tech Support. The lady kept asking me how many times a day does it disconnect? Really? I don't sit by the router and watch it. I only record when I see the problem.
End result, she had me perform a complete reboot of modem and router and told me to monitor the problem. I was monitoring the problem and that's why I called again on September 11th.
Very frustrating call to say the least.
So, has anyone else had this issue?
What causes this problem?
How did you fix it?
Any insight will be appreciated.
Greg
11 Replies
Does the RBR or RBS front LEDs turn ON PINK or blink white when this happens?
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?I use channel 1 and 40 on my Orbi systems.
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR CommunitiesTry disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.Has a factory reset and setup from scratch been performed since last FW update?
Here are my answers in Bold.
Does the RBR or RBS front LEDs turn ON PINK or blink white when this happens? Always turns white and flashing. Not fast.
What Firmware version is currently loaded? Firmware Version V7.2.7.15_5.1.16 I have Auto Firmware Update On.
What is the size of your home? Sq Ft? It's a ranch at 1400 sq ft overall
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. The satellite is in the garage and is 40+ feet away.Does this happen with the RBS turned OFF? No, I haven't done that. Really didn't expect that would be a problem since the satellite was located a distance from the router.
Does this happen with both wireless and wired devices? Yes happens to both. My office has the modem and router in the same room. My desktop is wired to the router. But I see the disconnect on both wired and wireless at the same time it occurs.I use channel 1 and 40 on my Orbi systems. I'm currently on 11 and 48. There are only 4 channels available on the 5G.
Any Wifi Neighbors near by? If so, how many? I live in a small rural neighborhood. One on either side, plus across the street. No one behind us. I know this is not very scientific, but I have a WiFi Analyzer, freebie of the internet, I did a Channel Graph screenshot of 2G and 5G bands. Again I'm on channel 11 and 48.
Has a factory reset and setup from scratch been performed since last FW update? I am running on factory default right now. The default SSID is ORBI18.
Does this happen with both wireless and wired devices? Yes happens to both. My office has the modem and router in the same room. My desktop is wired to the router. But I see the disconnect on both wired and wireless at the same time it occurs.
This is very interesting. Since your wired devices are also disconnected then we can narrow focus to WAN or satellite internet service rather than wireless things for the moment (like which channel, iPhone-specific settings or issues). I assume that all your wired and wireless devices disconnected when the problem occurs, right?
Are any of your wired devices that get disconnected wired to the main router? If yes we can also ignore satellites for the moment. I'd want to know if your orbilogin.com says it is disconnected from the Spectrum modem too.
